Dr. Marina AlcoverAcademic director focused on measurable results and operational excellence in maritime education. Integrates IMO/STCW regulations and ISO 21001/9001 f
Course · 300 h · 5 modules
Crew Performance Evaluation Course
courseIs designed to optimize the management of human talent on board, boosting efficiency and operational safety. You will learn to implement an objective and fair evaluation system that motivates the crew to reach their full…
Duration300 h
FormatOnline
Starts30 November
Places20 / 20
Prior knowledge
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Programme overview
What is the Crew Performance Evaluation Course?
The Crew Performance Evaluation
course
Is designed to optimize the management of human talent on board, boosting efficiency and operational safety. You will learn to implement an objective and fair evaluation system that motivates the crew to reach their full potential. You will master constructive feedback techniques, identify areas for improvement, and develop personalized action plans, fostering an environment of continuous professional growth and strengthening effective leadership on board.
Differential Advantages
- Proven Methodologies: Implementation of assessment models based on competencies and clear objectives.
- Practical Tools: Use of standardized templates and forms for consistent and efficient assessment.
- Effective Communication: Development of skills to provide meaningful and motivating feedback.
- Conflict Resolution: Strategies to address underperformance situations and promote collaboration.
- Continuous Improvement: Focus on the professional development of the crew and strengthening the safety culture.
Programme type
Course
Study mode
Online
Duration
300 hours
Modules
5
Start date
09-12-2026
Programme highlights
- Mastery of Techniques: Learn to conduct fair, objective, and effective performance reviews based on key performance indicators.
- Performance Improvement: Drive the individual and collective growth of your crew by identifying strengths and areas for improvement.
- Effective Communication: Develop skills to provide constructive and motivating feedback, fostering an environment of trust and collaboration.
- Practical Tools: Apply proven templates and methodologies to optimize the evaluation process and ensure its transparency and fairness.
- Regulatory Compliance: Ensure compliance with the Maritime sector regulations and standards regarding personnel management and safety.
- Maximize your crew's potential through a strategic performance evaluation.
Curriculum
Programme Structure
The programme is structured in 5 modules, listed below in order of study.
01
Fundamentals of Operational Performance in Crews and Competency-Based Assessment Framework
- Concept of performance in maritime environments: safety, efficiency, quality of service and operational discipline
- Skills by role maps: bridge, machines, deck, hotels, security and operational support
- Key Indicators by Function: Minimum Standards, Levels of Excellence and Observable Criteria
- Evaluation risks: bias, halo effect, indulgence/severity and culture of silence
- Valid evidence: direct observation, operational records, incident reports and 360° feedback
02
Measuring instruments, rubrics and methods of observation for shifts, guards and manoeuvres
- Analytical rubrics by critical task: Navigation, manoeuvre, maintenance, safety and passenger service
- Operational checklists and checklists: compliance, consistency and control of deviations
- Structured observation in guards: criteria, behavioural sampling and event log
- Evaluation of technical skills: practical tests, simulation, “drills” and acceptance standards
- Assessment of non-technical skills: leadership, communication, situational awareness and teamwork
03
KPIs, productivity and quality: from the operating register to the crew of crew
- KPI Tree by area: Security (leading/lagging), operation, maintenance and user experience
- Productivity and Times: Shifts, Repetitive Tasks, Basic OEE in Machines and Deck Efficiency
- On-board quality of service: standards, response times, complaints, NPS/CSAT and consistency
- Data integration: logs, CMMS, reports, checklists and management systems
- Interpretation of trends: normalization, seasonality, outliers and analysis of causes
04
Professional feedback, difficult conversations and plans to improve individual performance
- Performance Interview: Structure, Evidence, Agreements and Measurable Objectives by Period
- Effective feedback: SBI/Coin models, Feedforward and Behavioural Reinforcement Unambiguous
- Low Performance Management: Diagnosis, Gap, Improvement Plan (PIP) and Documented Tracking
- Difficult conversations: conduct, security, discipline, conflicts and unpopular decisions
- Recognition and Motivation: Meritocracy, Perceived Equity, and High Performance Culture
05
Integrated crew evaluation system and final implementation project in a unit/fleet
- End-to-end design of the system: Evaluating roles, calendar, instruments and approval flow
- Matrix of competencies by position: levels, evidence, rubrics and routes of internal certification
- Implementation plan: communication, evaluator training, pilot and cultural change management
- Impact metrics: incident reduction, efficiency improvement, service quality and retention
- Continuous Improvement: Quarterly Reviews, Lessons Learned, and Updating of Assessment SOPs
Workload
Study Time and Workload
300 hours of study, online and at your own pace. Move the slider to the hours a week you can really put in.
Hours a week8
Weeks to finish—
You finish around—
Who it is for
Fleet Managers and Personnel Managers seeking to optimize talent management on board and improve overall crew performance.Superintendents and Compliance Officers requiring effective tools to assess compliance with regulations and safety standards.Captains and First Officers wanting to lead high-performing teams through constructive feedback and professional development.Maritime Human Resourc
Faculty
Academic direction and faculty
The teaching team at Navalis: working professionals who deliver and oversee the institute's programmes.
Eng. Diego Cifuentes
Cap. Javier Abaroa (MCA)
Dr. Pau Ferrer
Dr. Nuria Llobregat
Eng. Javier Bañuls
Eng. Sofía Marquina
Eng. Tomás Riera
Verified reviews
Student Reviews
Reviews collected and verified by Opynio, not written by us.
Outcomes
Learning Outcomes
- 01Identify and mitigate operational risks
- 02Optimize talent management on board
- 03Promote continuous improvement of individual and collective performance
- 04Ensure compliance with safety and efficiency standards
- 05Facilitate effective communication and teamwork
- 06Provide constructive feedback and professional development opportunities
Careers
Career Opportunities
01HR Manager in Shipping Companies: Design and implementation of specific performance evaluation systems for crew.
02Maritime Talent Management Consultant: Advising companies in the sector on optimizing crew performance through objective evaluations.
03Internal Auditor in Shipping Companies: Verifying compliance with quality and safety standards through crew performance evaluations.
04Performance Evaluation Skills Trainer: Training managers and supervisors in the application of objective evaluation tools and techniques.
05Crew Performance Data Analyst: Identifying areas for improvement and trends based on evaluation data analysis to optimize training and development.
06Crew Professional Development Program Manager: Designing and implementing customized training and development programs based on the results of performance evaluations.
07Mediator in onboard labor disputes: Using performance evaluations as a tool for conflict resolution and improving the work environment.
08Researcher in the field of crew performance: Developing innovative evaluation models and tools based on scientific research.
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Questions
Entry Requirements
Improve the individual and collective performance of the crew to achieve operational objectives safely and efficiently.
Yes. The itinerary includes ECDIS/Radar-ARPA/BRM with harbor, ocean, fog, storm, and SAR scenarios.
Online with live sessions; hybrid option for simulator/practical placements through agreements.
Improve the individual and collective performance of the crew.
Recommended functional SMCP. We offer support materials for standard phraseology.
Yes, with a relevant degree or experience in maritime/port operations. The admissions interview will confirm suitability.
Optional (3–6 months) through Companies & Collaborations and the Alumni Network.
Simulator practice (rubrics), defeat plans, SOPs, checklists, micro-tests and applied TFM.
A degree from Navalis Magna Institute + operational portfolio (tracks, SOPs, reports and KPIs) useful for audits and employment.
Online admissions
Admissions Process
No waiting for a phone call. If your documents are complete, you can pay in the same session.
Entry requirements
Professional Profile/Experience:Experience in human resources management or supervisory roles in the maritime/aviation/transport sector; or specific training in performance evaluation.Specific Knowledge:Understanding of industry regulations and standards applicable to crew; Familiarity with performance appraisal methods and tools.Skills:Analytical skills, effective communication (oral and written), observation and feedback skills, conflict management.Documentation:Updated CV, certificates of relevant courses (HR, team management, etc.), cover letter.```
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Frequently Asked Questions
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