Dr. Marina AlcoverAcademic director focused on measurable results and operational excellence in maritime education. Integrates IMO/STCW regulations and ISO 21001/9001 f
Course · 300 h · 5 modules
Conflict Resolution in Groups Course
This course provides you with the tools and strategies necessary to transform disagreements into opportunities for growth and cohesion. You will learn to identify the sources of conflict, communicate effectively, and facilitate…
Duration300 h
FormatOnline
Starts21 December
Places20 / 20
Prior knowledge
Prior Knowledge Assessment
These are the skills this programme builds. Tick the ones you already have and we will tell you which part of the syllabus is really for you.
Your profile
Tick what you already know to see your result.
Programme overview
What is the Conflict Resolution in Groups Course?
This Conflict Resolution in Groups
This course provides you with the tools and strategies necessary to transform disagreements into opportunities for growth and cohesion. You will learn to identify the sources of conflict, communicate effectively, and facilitate negotiation to reach mutually beneficial solutions. Master mediation, active listening, and emotional intelligence techniques to build more resilient and productive teams.
Key Benefits
- Conflict Diagnosis: Quickly identify underlying causes and triggers.
- Assertive Communication: Learn to express your ideas and needs clearly, respectfully, and persuasively.
- Negotiation Techniques: Master strategies for reaching mutually beneficial agreements, even in complex situations.
- Effective Mediation: Facilitate conflict resolution between third parties, promoting understanding and collaboration.
- Emotional Management: Develop emotional intelligence to manage your own reactions and understand those of others.
Programme type
Course
Study mode
Online
Duration
300 hours
Modules
5
Start date
09-12-2026
Programme highlights
- Master Mediation: Learn proven techniques to manage and resolve conflicts in teams.
- Effective Communication: Develop active listening and assertiveness skills for constructive dialogue.
- Negotiation Strategies: Discover tools to identify interests and reach winnable agreements for all parties.
- Emotional Management: Learn to recognize and manage your own and others' emotions to prevent escalating tensions.
- Resolution Leadership: Become a key facilitator to build collaborative work environments and productive.
- Apply what you've learned and transform challenges into growth opportunities for your team.
Curriculum
Programme Structure
The programme is structured in 5 modules, listed below in order of study.
01
Foundations of group conflict, coexistence and dynamics of collective relations
- Concept of conflict and differences between disagreement, tension, interpersonal problem, crisis and group breakup
- Types of conflicts: personal, functional, communicational, cultural, hierarchical and by distribution of resources
- Frequent causes: misunderstandings, unclear expectations, diffuse roles, lack of confidence and different styles of work
- Relationship between conflict, communication, leadership, group climate, productivity and emotional well-being
- Risks of not intervening: climbing, polarization, rumors, isolation, low participation and loss of cohesion
02
Communication, active listening and analysis of positions and interests
- Differences between position, interest, need, expectation and emotion within a conflict
- Active listening, reformulation, emotional validation and open questions to understand the parties
- Assertive communication, expression of limits, messages in the first person and non-accusatory language
- Identification of biases, interpretations, personal labels and distortions that aggravate the conflict
- Techniques for ordering difficult conversations, reducing defensiveness and maintaining respect
03
Mediation, negotiation and search for agreements within the group
- Fundamentals of group mediation and differences between arbitration, counseling, facilitating and negotiating
- Preparation of a resolution conversation: rules, objectives, times, confidentiality and turns of speech
- Collabourative negotiation techniques to identify options, concessions, minimum agreements and shared solutions
- Management of intense emotions, interruptions, accusations, silences and resistance to agreement
- Formalization of commitments, responsibilities, deadlines, follow-up and agreed consequences
04
Complex conflicts, inclusion and prevention of harmful behaviours
- Conflicts by power, informal leadership, favoritism, exclusion, discrimination or unequal treatment
- Prevention of harassment, verbal abuse, humiliation, group pressure and isolation dynamics
- Management of intercultural, generational, personality and communication styles
- Intervention against opposing subgroups, polarization, negative alliances and loss of collective trust
- Criteria for escalating a conflict to managers, coordination, human resources, direction or external support
05
Applied Conflict Resolution Project in Groups
- Case definition: work team, classroom, crew, youth group, volunteering, community or collabourative project
- Conflict Diagnosis: Parties, Causes, Positions, Interests, Emotions, Risks and Background
- Design of the intervention plan with rules of dialogue, listening techniques, mediation and search for agreements
- Development of commitments, monitoring, improvement indicators and future prevention measures
- Proposal of dynamics to rebuild trust, participation, respect and group cohesion
Workload
Study Time and Workload
300 hours of study, online and at your own pace. Move the slider to the hours a week you can really put in.
Hours a week8
Weeks to finish—
You finish around—
Who it is for
Team leaders and supervisors looking to effectively manage tensions and foster a collaborative work environment.HR professionals and mediators who require tools and techniques to address workplace conflicts constructively.Members of multidisciplinary teams interested in improving communication and resolving differences to achieve common goals.Students and professionals who want to develop ne
Faculty
Academic direction and faculty
The teaching team at Navalis: working professionals who deliver and oversee the institute's programmes.
Eng. Diego Cifuentes
Cap. Javier Abaroa (MCA)
Dr. Pau Ferrer
Dr. Nuria Llobregat
Eng. Javier Bañuls
Eng. Sofía Marquina
Eng. Tomás Riera
Verified reviews
Student Reviews
Reviews collected and verified by Opynio, not written by us.
Outcomes
Learning Outcomes
- 01Turning frustration into collaboration
- 02Deactivate escalation and activate listening
- 03Transforming confrontation into opportunity
- 04Building bridges of mutual understanding
- 05Navigating tensions towards creative solutions
- 06Cultivating calm in the midst of the storm
Careers
Career Opportunities
01Mediator: Dispute resolution in companies, non-governmental organizations, or public institutions.
02Team Manager: Facilitating communication and resolving internal conflicts in work teams.
03HR Consultant: Implementing strategies for the prevention and management of workplace conflicts.
04Social Skills Trainer: Developing workshops and courses on effective communication and conflict resolution.
05Social Worker: Intervening in situations of family or community conflict.
06School Counselor: Mediating conflicts between students, teachers, or parents.
07Lawyer: Specializing in mediation and conciliation for the out-of-court resolution of conflicts.
08Customer Service Manager to the customer: Handling complaints and claims, seeking satisfactory solutions for both parties.
09```
Questions
Entry Requirements
To reach a mutually acceptable solution that addresses the needs of all parties involved and preserves relationships within the group.
Yes. The itinerary includes ECDIS/Radar-ARPA/BRM with harbor, ocean, fog, storm, and SAR scenarios.
Online with live sessions; hybrid option for simulator/practical placements through agreements.
Identify and clearly define the problem or conflict.
Recommended functional SMCP. We offer support materials for standard phraseology.
Yes, with a relevant degree or experience in maritime/port operations. The admissions interview will confirm suitability.
Optional (3–6 months) through Companies & Collaborations and the Alumni Network.
Simulator practice (rubrics), defeat plans, SOPs, checklists, micro-tests and applied TFM.
A degree from Navalis Magna Institute + operational portfolio (tracks, SOPs, reports and KPIs) useful for audits and employment.
Online admissions
Admissions Process
No waiting for a phone call. If your documents are complete, you can pay in the same session.
Entry requirements
Profile:Professionals from any field who work in teams, group leaders, mediators, or people interested in improving their conflict management skills.Previous Skills:No specific prior skills are required, although experience in teamwork and interpersonal communication will be valued.Materials:Willingness to actively participate in group dynamics and simulations.Technical Requirements (for online):Access to a stable internet connection and a device with a microphone and camera to participate in virtual sessions.```
Questions?
Frequently Asked Questions
Leave your details and admissions will write back. If you already know this is the one, go straight to the application and pay in the same session.