Dr. Marina AlcoverAcademic director focused on measurable results and operational excellence in maritime education. Integrates IMO/STCW regulations and ISO 21001/9001 f
Course · 300 h · 5 modules
Conflict Resolution and Arbitration Course
courseThis course provides you with the key tools and strategies to effectively manage and overcome disputes. You will learn to master negotiation, mediation, and arbitration techniques, transforming disagreements into…
Duration300 h
FormatOnline
Starts14 December
Places20 / 20
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Programme overview
What is the Conflict Resolution and Arbitration Course?
The Conflict Resolution and Arbitration
course
This course provides you with the key tools and strategies to effectively manage and overcome disputes. You will learn to master negotiation, mediation, and arbitration techniques, transforming disagreements into opportunities for growth. This program will enable you to develop skills to analyze conflicts, communicate assertively, and build lasting solutions.
Conflict Resolution and Arbitration
Differential Advantages
- Practical Approach: simulations and real-world cases to apply acquired knowledge.
- Legal Framework: in-depth understanding of arbitration laws and regulations.
- Skills Development: improved communication, empathy, and persuasion skills.
- Professional Certification: recognition of your conflict resolution skills.
- Networking: connection with experts and professionals in the sector.
Programme type
Course
Study mode
Online
Duration
300 hours
Modules
5
Start date
09-12-2026
Programme highlights
- Conflict Management: Learn to identify the causes and stages of conflict for proactive management.
- Resolution Strategies: Acquire negotiation, mediation, and conciliation tools and techniques to effectively address disputes.
- Legal Framework of Arbitration: Understand the regulations and the arbitration process, from the appointment of arbitrators to the enforcement of the award.
- Communication Skills: Develop active listening, empathy, and assertive communication to facilitate dialogue and agreement.
- Practical Simulations: Apply the knowledge acquired in real cases and arbitration simulations, strengthening your resolution skills.
- Turn conflicts into growth opportunities and strengthen your strategic decision-making skills.
Curriculum
Programme Structure
The programme is structured in 5 modules, listed below in order of study.
01
Legal, strategic and methodological foundations of conflict resolution in contractual, commercial and institution environments
- Concept, nature and typologies of the conflict: origin, escalation, conflicting interests and dynamics of controversy in legal and commercial relations
- Conflict resolution systems: negotiation, mediation, conciliation, arbitration, dispute boards and comparative ordinary jurisdiction
- Guiding Principles of Early Dispute Management: Prevention, Proportionality, Confidentiality, Procedural Economy and Relationship Preservation
- Identification of actors, positions and interests: analysis of parts, power map, incentives and evaluation of the real margin of agreement
- Conflict structuring from evidence: facts, documents, communications, timelines and traceability of the controversy
02
Negotiation, mediation and management techniques of disputes as previous or complementary stages to arbitration
- Fundamentals of negotiation applied to complex conflicts: preparation, batna, zopa, design of concessions and management of asymmetries
- Communication techniques in controversies: active listening, reformulation, emotional control, impasses management and scale reduction
- Mediation and conciliation: Structure of the procedure, role of the neutral third party and assisted construction of sustainable agreements
- Drafting of Transactional Agreements and Acts of Understanding: Scope, Obligations, Compliance Mechanisms and Prevention of New Disputes
- Management of multipart conflicts and high-sensitivity controversies: coordination of interests, common agenda and control of procedural ruptures
03
Foundations of arbitration, arbitration agreement and structuring of the procedure for the private resolution of disputes
- Legal nature of arbitration: autonomy of the will, arbitration jurisdiction, effects of the arbitration agreement and material limits of arbitration
- Commitment Clauses and Arbitration Agreements: Drafting, Validity, Scope, Frequent Pathologies and Interpretation Criteria
- Arbitration typologies: Institutional, ad hoc, national, international, law, equity and specialised arbitration by sectors
- Constitution of the Arbitral Tribunal: Appointment of arbitrators, duty of independence and impartiality, recusal and acceptance of the position
- Design of the arbitration procedure: calendar, applicable rules, headquarters, language, terms of reference and initial procedural organisation
04
Development of the arbitration procedure: lawsuit, answer, evidence, hearings and procedural management of the controversy
- Formulation of the arbitration lawsuit: claims, cause petendi, quantification, legal foundations and initial evidentiary structure
- Answer, counterclaim and exceptions: defence strategies, delimitation of the litigious object and control of admissibility
- Probationary activity in arbitration: documents, witnesses, experts, inspections, display of evidence and assessment of evidence
- Management of hearings and appearances: interrogation, cross-examination, oral presentation of the case and efficient conduct of the debate
- Precautionary measures, procedural orders and interlocutory decisions: preservation of rights, assurance of evidence and control of the procedure
05
Capstone Conflict Resolution and Arbitration Project: Strategy Design, Procedural Simulation and Technical Defence of the Case
- Identification and characterisation of the controversial case: parties, facts, documents, risks, amount and resolution objectives
- Design of the comprehensive conflict management strategy: negotiation, mediation, arbitration or staggered combination of mechanisms
- Drafting of the arbitration agreement or revision of the acknowledgment clause: scope, headquarters, rules, language and composition of the Court
- Preparation of the arbitration case: chronology, case theory, probationary matrix, claims and audience strategy
- Simulation of the procedure and preparation of the award or final agreement: plot development, assessment of evidence and motivated solution
Workload
Study Time and Workload
300 hours of study, online and at your own pace. Move the slider to the hours a week you can really put in.
Hours a week8
Weeks to finish—
You finish around—
Who it is for
Legal professionals (lawyers, judges, mediators) seeking to specialize in alternative dispute resolution (ADR) methods and optimize their negotiation strategies.Executives, managers, and team leaders wishing to acquire effective tools to manage and prevent conflicts within their organizations, improving the work environment and productivity.Negotiators, consultants, and advisors requiring in-d
Faculty
Academic direction and faculty
The teaching team at Navalis: working professionals who deliver and oversee the institute's programmes.
Eng. Diego Cifuentes
Cap. Javier Abaroa (MCA)
Dr. Pau Ferrer
Dr. Nuria Llobregat
Eng. Javier Bañuls
Eng. Sofía Marquina
Eng. Tomás Riera
Verified reviews
Student Reviews
Reviews collected and verified by Opynio, not written by us.
Outcomes
Learning Outcomes
- 01Mastering negotiation techniques
- 02Develop strategies for mediating complex disputes
- 03Draft binding agreements that minimize future disputes
- 04Becoming an impartial and respected referee
- 05Analyze and anticipate potential sources of conflict
- 06Evaluate and select alternative dispute resolution methods
Careers
Career Opportunities
01Mediator/Conciliator: Dispute resolution in family, neighborhood, business, and community settings.
02Arbitrator: Conflict resolution through arbitration in various sectors (commercial, civil, sports, etc.).
03Negotiator: Negotiating with companies, organizations, and public entities to reach mutually beneficial agreements.
04Conflict Management Consultant: Advising companies and organizations on preventing and managing internal and external conflicts.
05Claims Manager: Managing and resolving customer claims in insurance companies, banking, and other sectors.
06Human Resources Manager: Managing personnel, recruitment, training, and resolving labor disputes.
07Lawyer/Attorney: Specializing in mediation, arbitration, and alternative dispute resolution. disputes.
08Consultant in international conflict resolution: In international organizations, NGOs, or companies with operations abroad.
09Trainer in conflict resolution: Providing courses and workshops on mediation, negotiation, and effective communication techniques.
Questions
Entry Requirements
To achieve a mutually acceptable solution that satisfies the needs of the parties involved.
Yes. The itinerary includes ECDIS/Radar-ARPA/BRM with harbor, ocean, fog, storm, and SAR scenarios.
Online with live sessions; hybrid option for simulator/practical placements through agreements.
Conflict resolution encompasses various methods for addressing disputes, while arbitration is a specific method of conflict resolution in which a neutral third party makes a binding decision.
Recommended functional SMCP. We offer support materials for standard phraseology.
Yes, with a relevant degree or experience in maritime/port operations. The admissions interview will confirm suitability.
Optional (3–6 months) through Companies & Collaborations and the Alumni Network.
Simulator practice (rubrics), defeat plans, SOPs, checklists, micro-tests and applied TFM.
A degree from Navalis Magna Institute + operational portfolio (tracks, SOPs, reports and KPIs) useful for audits and employment.
Online admissions
Admissions Process
No waiting for a phone call. If your documents are complete, you can pay in the same session.
Entry requirements
Academic/Professional Profile:Bachelor's Degree in Law, Political Science, Sociology, Psychology, or related fields; or accredited professional experience in mediation, negotiation, or conflict management.Competencies:Solid knowledge of conflict theory, effective communication techniques, and applicable legislation.Documentation:Updated CV, copy of degree or training certificates, ID/Passport, cover letter highlighting relevant experience.Soft Skills:Active listening, empathy, impartiality, critical thinking, and creative problem-solving.```
Questions?
Frequently Asked Questions
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