Course · 300 h · 5 modules

Online course on network and communication management

This course will provide you with the key tools and strategies to build and maintain an effective online presence. You will learn to master the main social media platforms, create engaging and relevant content, and analyze…

Duration300 h
FormatOnline
Starts23 November
Places20 / 20
Prior knowledge

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Programme overview

What is the Online course on network and communication management?

The Online Social Media and Communication Management Course

This course will provide you with the key tools and strategies to build and maintain an effective online presence. You will learn to master the main social media platforms, create engaging and relevant content, and analyze metrics to optimize your campaigns. This program will empower you to connect with your audience, boost engagement, and achieve your digital marketing goals.

Differentiating Advantages

  • Practical Approach: Real-world case studies and exercises to apply what you've learned.
  • Comprehensive Strategy: From defining objectives to measuring results.
  • Analytics Tools: Use of platforms to monitor and optimize performance.
  • Up-to-date Content: Latest trends and best practices in social media.
  • Networking: Opportunity to connect with other professionals in the sector.

Programme highlights

Curriculum

Programme Structure

The programme is structured in 5 modules, listed below in order of study.

01

Fundamentals of digital communication, social networks and professional online presence

  • Concept of online communication and differences between social networks, web, blog, email, digital community and corporate channel
  • Main digital platforms and their function according to audience, format, objective and type of content
  • Digital identity, communication tone, visual coherence, reputation and online positioning
  • Relationship between brand, content, community, interaction and trust in digital environments
  • Frequent errors in network management: improvisation, lack of calendar, inconsistent messages and low response to the user
02

Content strategy, editorial calendar and publication planning

  • Definition of communication objectives: visibility, engagement, community, sales, traffic, positioning or loyalty
  • Identification of audience, needs, interests, problems, language and digital behaviour
  • Types of content: educational, inspirational, promotional, informative, testimonial, entertainment and authority content
  • Editorial calendar, publication frequency, campaigns, seasons, ephemeris and weekly or monthly planning
  • Adaptation of messages to each social network according to format, tone, duration, design and interaction objective
03

Creation of publications, visual design, copywriting and digital formats

  • Writing of texts for networks: headlines, captions, calls to action, short messages and persuasive descriptions
  • Visual pieces design: images, carousels, stories, reels, thumbnails, banners and promotional posts
  • Using photography, video, graphics, icons, templates and brand resources to improve visual impact
  • Adaptation of content to vertical, square, horizontal, short, extensive, static and dynamic formats
  • Coherence between text, image, objective, visual identity and user experience
04

Community Management, Digital Attention and Online Reputation

  • Fundamentals of Community Management and differences between publishing, responding, moderating, listening and energizing Community
  • Management of comments, private messages, inquiries, complaints, reviews and public conversations
  • Response protocols, tone, times, incident derivation and treatment of difficult users
  • Basic Social Listening to detect needs, opinions, trends, mentions and content opportunities
  • Online reputation management, crisis prevention, response to criticism and transparent communication
05

Applied Network Management and Communication Project

  • Project definition: personal brand, business, institution, entrepreneurship, professional service or digital community
  • Diagnosis of online presence, audience, objectives, platforms, tone, identity and opportunities for improvement
  • Content strategy design with thematic pillars, editorial calendar, formats and key messages
  • Creation of publications, visual pieces, texts, calls to action and interaction proposals
  • Development of the community plan, reputation, metrics, analysis and monthly optimisation
Online admissions

Admissions Process

No waiting for a phone call. If your documents are complete, you can pay in the same session.

Entry requirements

Academic/Professional Profile:Bachelor's degree in Communication, Marketing, Journalism, Advertising, or a related field; or demonstrable professional experience in social media management and online communication.Technical Skills:Knowledge of social media management tools (Hootsuite, Buffer, etc.), web analytics (Google Analytics), SEO/SEM, and email marketing platforms. Experience with graphic design and video editing tools is desirable.Skills:Excellent written and oral communication skills, analytical skills, creativity, proactivity, and time management. Ability to w

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