Effective Communication Course for Crew Members
Why this course?
The Effective Crew Communication
course
Is designed to strengthen cohesion and efficiency in maritime environments. Learn to overcome linguistic and cultural barriers, optimizing the transmission of critical information and joint decision-making. Master the tools and techniques for clear, concise, and respectful communication, improving safety and operational performance. This program provides you with the skills needed to foster a collaborative and proactive work environment.
Differential Advantages
- Practical Simulations: exercises in real-life onboard scenarios.
- Communication Tools: standardized protocols and resources for conflict management.
- Emotional Intelligence: development of empathy and active listening skills.
- Communicative Leadership: techniques to inspire and motivate the team through communication.
- Cultural Adaptability: strategies for communicating effectively in multicultural teams.
- Modality: Online
- Level: Cursos
- Hours: 150 H
- Start date: 26-07-2026
Availability: 1 in stock
Who is it aimed at?
- Deck and engine room crews seeking to improve interpersonal communication, prevent errors, and optimize teamwork on board.
- Commanding officers and department heads wishing to enhance leadership, foster active listening, and create a safe and collaborative work environment.
- Shore-based personnel (shipowners, managers, HR) who need to understand the dynamics of onboard communication to optimize crew selection, training, and support.
- Maritime instructors and trainers interested in incorporating innovative methodologies for teaching essential communication skills.
- Nautical and marine engineering students seeking to develop communication skills from the start of their professional careers, preparing themselves for the challenges of the environment Maritime.
Learning Flexibility
Ā Adapted to life on board: downloadable material, practical exercises to apply during watch and unlimited access for the duration of the course.
Objectives and competencies
Promote a collaborative and safe work environment:
“Effectively communicate intentions and receive crucial information from the team, promoting a proactive safety culture.”
Minimize misunderstandings and errors through clear and concise communication of information:
Use unambiguous language, confirm receipt of the message, and verify the recipient’s understanding.
Improve coordination and mutual understanding among crew members:
“Establish clear and concise communication, using standardized language and confirming understanding of messages, especially in high workload or emergency situations.”
Optimize the response to emergency situations through efficient communication protocols:
“Establish clear and concise communication channels (internal/external) using standardized terminology (IMO/NATO) and prioritize the dissemination of critical information for informed and coordinated decision-making.”
Resolving interpersonal conflicts constructively through assertive communication:
“Identify the root of the conflict, communicate needs clearly, and actively listen to find mutually beneficial solutions, fostering respect and collaboration.”
Implement active listening strategies to understand and respond to the crew's needs:
Promote two-way communication, using effective feedback and adapting the communication style to each crew member.
Curriculum - Modules
- Comprehensive Maritime Incident Management: protocols, roles, and chain of command for coordinated response
- Operational Planning and Execution: briefing, routes, weather windows, and go/no-go criteria
- Rapid Risk Assessment: criticality matrix, scene control, and decision-making under pressure
- Operational Communication: VHF/GMDSS, standardized reports, and inter-agency liaison
- Tactical Mobility and Safe Boarding: RHIB maneuvers, approach, mooring, and recovery
- Equipment and Technologies: PPE, signaling, satellite tracking, and field data logging
- Immediate Care of the Affected: primary assessment, hypothermia, trauma, and stabilization for evacuation
- Adverse Environmental Conditions: swell, Visibility, flows, and operational mitigation
Simulation and training: critical scenarios, use of VR/AR, and exercises with performance metrics
Documentation and continuous improvement: lessons learned, indicators (MTTA/MTTR), and SOP updates
- Introduction to group dynamics: key concepts and typologies.
- Interpersonal communication: elements, barriers, and effective feedback.
- Assertiveness: definition, components, and benefits in relationships.
- Active listening techniques: paraphrasing, reflection, and clarification.
- Empathy: developing the ability to understand and connect with others.
- Conflict resolution: identification, strategies, and negotiation.
- Emotional intelligence: self-awareness, self-management, social awareness, and relationship management.
- Leadership in groups: styles, roles, and dynamics of influence.
- Group facilitation techniques: Brainstorming, role-playing, debate.
Practical application of assertiveness in personal and professional settings.
‘
- Introduction to Group Dynamics: Definition, Types, and Objectives
- Roles in the Group: Facilitator, Observer, Participant, Facilitator
- Effective Communication: Verbal, Nonverbal, Active Listening, and Empathy
- Communication Barriers and Strategies to Overcome Them
- Active Listening Techniques: Paraphrasing, Reflecting, Clarifying, Summarizing
- Presentation and Icebreaker Activities: Objectives and Examples
- Group Cohesion Activities: Trust, Collaboration, and Belonging
- Conflict Resolution Activities: Negotiation, Mediation, and Consensus
- Creativity Activities: Brainstorming, Mind Mapping, Role-Playing
- Evaluation and Feedback in Group dynamics: continuous improvement
‘
- Introduction to Communication: Elements, Types, and Barriers
- Fundamentals of Assertiveness: Definition, Benefits, and Assertive Rights
- Assertive Communication Techniques: “I,” Active Listening, Powerful Questions
- Expressing Feelings and Opinions: How to Communicate Effectively
- Managing Emotions: Recognition, Regulation, and Appropriate Expression
- Identifying and Analyzing Conflicts: Causes, Stages, and Types
- Conflict Resolution Strategies: Negotiation, Mediation, and Arbitration
- Nonverbal Communication: Body Language and Tone of Voice in Assertiveness
- Handling Criticism and Feedback: How to Give and Receive Constructive Feedback
- Emotional Intelligence: Application in Communication and Conflict Management
‘
- Introduction to Effective Communication: Barriers, Feedback, and Active Listening.
- Verbal and Nonverbal Communication: Tone, Body Language, and Modulation.
- Standard Communication Protocols: Aeronautical Phraseology and Technical Jargon.
- Communication in Emergency Situations: Standardized Procedures and Priorities.
- Task Coordination: Assignment, Monitoring, and Workload Management.
- Briefing and Debriefing: Preparation, Objectives, and Lessons Learned.
- CRM (Crew Resource Management): Principles, Skills, and Practical Application.
- Conflict Management and Problem Resolution in the Cockpit: Techniques and Strategies.
- Communication with Other Departments: Maintenance, Operations, and Air Traffic Control Air transport.
- Communication and coordination drills: evaluation and continuous improvement.
‘
- System Architecture and Components: Structural design, materials, and subsystems (mechanical, electrical, electronic, and fluid) with selection and assembly criteria for marine environments
- Fundamentals and Principles of Operation: Physical and engineering foundations (thermodynamics, fluid mechanics, electricity, control, and materials) that explain performance and operating limits
- Safety and Environmental (SHE): Risk analysis, PPE, LOTO, hazardous atmospheres, spill and waste management, and emergency response plans
- Applicable Regulations and Standards: IMO/ISO/IEC requirements and local regulations;
- Conformance criteria, certification, and best practices for operation and maintenance
- Inspection, testing, and diagnostics: Visual/dimensional inspection, functional testing, data analysis, and predictive techniques (vibration, thermography, fluid analysis) to identify root causes
- Preventive and predictive maintenance: Hourly/cycle/seasonal plans, lubrication, adjustments, calibrations, consumable replacement, post-service verification, and operational reliability
- Instrumentation, tools, and metrology: Measuring and testing equipment, diagnostic software, calibration and traceability; selection criteria, safe use, and storage
- Onboard integration and interfaces: Mechanical, electrical, fluid, and data compatibility; Sealing and watertightness, EMC/EMI, corrosion protection, and interoperability testing.
Quality, acceptance testing, and commissioning: process and materials control, FAT/SAT, bench and sea trials, go/no-go criteria, and evidence documentation.
Technical documentation and integrated practice: logs, checklists, reports, and a complete case study (safety ā diagnosis ā intervention ā verification ā report) applicable to any system.
Plan de estudio - MĆ³dulos
- Comprehensive Maritime Incident Management: protocols, roles, and chain of command for coordinated response
- Operational Planning and Execution: briefing, routes, weather windows, and go/no-go criteria
- Rapid Risk Assessment: criticality matrix, scene control, and decision-making under pressure
- Operational Communication: VHF/GMDSS, standardized reports, and inter-agency liaison
- Tactical Mobility and Safe Boarding: RHIB maneuvers, approach, mooring, and recovery
- Equipment and Technologies: PPE, signaling, satellite tracking, and field data logging
- Immediate Care of the Affected: primary assessment, hypothermia, trauma, and stabilization for evacuation
- Adverse Environmental Conditions: swell, Visibility, flows, and operational mitigation
Simulation and training: critical scenarios, use of VR/AR, and exercises with performance metrics
Documentation and continuous improvement: lessons learned, indicators (MTTA/MTTR), and SOP updates
- Introduction to group dynamics: key concepts and typologies.
- Interpersonal communication: elements, barriers, and effective feedback.
- Assertiveness: definition, components, and benefits in relationships.
- Active listening techniques: paraphrasing, reflection, and clarification.
- Empathy: developing the ability to understand and connect with others.
- Conflict resolution: identification, strategies, and negotiation.
- Emotional intelligence: self-awareness, self-management, social awareness, and relationship management.
- Leadership in groups: styles, roles, and dynamics of influence.
- Group facilitation techniques: Brainstorming, role-playing, debate.
Practical application of assertiveness in personal and professional settings.
‘
- Introduction to Group Dynamics: Definition, Types, and Objectives
- Roles in the Group: Facilitator, Observer, Participant, Facilitator
- Effective Communication: Verbal, Nonverbal, Active Listening, and Empathy
- Communication Barriers and Strategies to Overcome Them
- Active Listening Techniques: Paraphrasing, Reflecting, Clarifying, Summarizing
- Presentation and Icebreaker Activities: Objectives and Examples
- Group Cohesion Activities: Trust, Collaboration, and Belonging
- Conflict Resolution Activities: Negotiation, Mediation, and Consensus
- Creativity Activities: Brainstorming, Mind Mapping, Role-Playing
- Evaluation and Feedback in Group dynamics: continuous improvement
‘
- Introduction to Communication: Elements, Types, and Barriers
- Fundamentals of Assertiveness: Definition, Benefits, and Assertive Rights
- Assertive Communication Techniques: “I,” Active Listening, Powerful Questions
- Expressing Feelings and Opinions: How to Communicate Effectively
- Managing Emotions: Recognition, Regulation, and Appropriate Expression
- Identifying and Analyzing Conflicts: Causes, Stages, and Types
- Conflict Resolution Strategies: Negotiation, Mediation, and Arbitration
- Nonverbal Communication: Body Language and Tone of Voice in Assertiveness
- Handling Criticism and Feedback: How to Give and Receive Constructive Feedback
- Emotional Intelligence: Application in Communication and Conflict Management
‘
- Introduction to Effective Communication: Barriers, Feedback, and Active Listening.
- Verbal and Nonverbal Communication: Tone, Body Language, and Modulation.
- Standard Communication Protocols: Aeronautical Phraseology and Technical Jargon.
- Communication in Emergency Situations: Standardized Procedures and Priorities.
- Task Coordination: Assignment, Monitoring, and Workload Management.
- Briefing and Debriefing: Preparation, Objectives, and Lessons Learned.
- CRM (Crew Resource Management): Principles, Skills, and Practical Application.
- Conflict Management and Problem Resolution in the Cockpit: Techniques and Strategies.
- Communication with Other Departments: Maintenance, Operations, and Air Traffic Control Air transport.
- Communication and coordination drills: evaluation and continuous improvement.
‘
- System Architecture and Components: Structural design, materials, and subsystems (mechanical, electrical, electronic, and fluid) with selection and assembly criteria for marine environments
- Fundamentals and Principles of Operation: Physical and engineering foundations (thermodynamics, fluid mechanics, electricity, control, and materials) that explain performance and operating limits
- Safety and Environmental (SHE): Risk analysis, PPE, LOTO, hazardous atmospheres, spill and waste management, and emergency response plans
- Applicable Regulations and Standards: IMO/ISO/IEC requirements and local regulations;
- Conformance criteria, certification, and best practices for operation and maintenance
- Inspection, testing, and diagnostics: Visual/dimensional inspection, functional testing, data analysis, and predictive techniques (vibration, thermography, fluid analysis) to identify root causes
- Preventive and predictive maintenance: Hourly/cycle/seasonal plans, lubrication, adjustments, calibrations, consumable replacement, post-service verification, and operational reliability
- Instrumentation, tools, and metrology: Measuring and testing equipment, diagnostic software, calibration and traceability; selection criteria, safe use, and storage
- Onboard integration and interfaces: Mechanical, electrical, fluid, and data compatibility; Sealing and watertightness, EMC/EMI, corrosion protection, and interoperability testing.
Quality, acceptance testing, and commissioning: process and materials control, FAT/SAT, bench and sea trials, go/no-go criteria, and evidence documentation.
Technical documentation and integrated practice: logs, checklists, reports, and a complete case study (safety ā diagnosis ā intervention ā verification ā report) applicable to any system.
- Introduction to assertive communication: definition, principles, and benefits in the booth environment.
- Communication barriers: noise, filters, biases, and how to overcome them in critical situations.
- Active listening: techniques for attention, comprehension, retention, and empathetic response.
- Verbal communication: clarity, conciseness, tone, modulation, and nonverbal language in the booth.
- Nonverbal communication: facial expressions, body language, proxemics, and their impact on interpretation.
- Emotional management: identification, regulation, and appropriate expression of one’s own and others’ emotions.
- Communication in stressful situations: how to maintain calm, clarity, and effectiveness under pressure.
- Conflict resolution: negotiation, mediation, and collaborative solution-finding techniques in booth.
- Communication with different profiles: adapting the communication style to the personality and needs of each interlocutor.
- Constructive feedback: giving and receiving feedback effectively to improve performance and interpersonal relationships.
‘
- Introduction to Assertive Communication: Definition and Benefits in the Cockpit.
- Fundamentals of Active Listening: Empathy, Mindfulness, and Feedback.
- Barriers to Communication: Prejudices, Assumptions, and Personal Filters.
- Verbal and Nonverbal Communication Techniques for Clarity and Respect.
- Handling Objections and Disagreements: Strategies for Constructive Resolution.
- Communicating in Stressful and High-Pressure Situations in the Cockpit.
- The Power of Positive Language: Formulating Effective Questions and Requests.
- Communicating with Different Personalities and Communication Styles.
- Constructive Feedback: How to Give and Receive Criticism Effectively.
- Developing a Personal Action Plan to Improve Communication assertive.
‘
- Introduction to Group Dynamics: Definition, Types, and Objectives
- Roles in Groups: Identification, Influence, and Management
- Effective Communication: Elements, Barriers, and Models
- Active Listening: Levels, Techniques, and Empathy
- Assertiveness: Definition, Benefits, and Components
- Assertive Communication Techniques: “I” Statements, Questions, and Boundaries
- Conflict Management: Styles, Strategies, and Negotiation
- Dynamics to Foster Group Cohesion: Icebreakers, Games, and Activities
- Dynamics for Problem Solving: Brainstorming, Consensus, and Voting
- Evaluation and Continuous Improvement of Group Dynamics
‘
- Introduction to Interpersonal Dynamics: Definition and Models
- Effective Communication: Active Listening, Clarity, and Feedback
- Emotional Intelligence: Self-Awareness, Self-Regulation, and Empathy
- The Importance of Self-Knowledge in Relationships
- Barriers to Communication: Prejudices, Assumptions, and Misunderstandings
- Communication Styles: Assertive, Passive, Aggressive, and Passive-Aggressive
- Constructive Feedback: Models, Techniques, and Best Practices
- Conflict Management: Identification, Strategies, and Resolution
- Nonverbal Communication: Body Language and Tone of Voice
- Developing Skills to Build Positive and Productive Relationships
‘
Career opportunities
- Crew Member (Various Areas): Improved interpersonal communication, reduced misunderstandings and conflicts.
- Supervisor/Team Leader: Effective leadership, clear delegation, management of multidisciplinary teams.
- Customer Service Representative: Assertive communication, problem-solving, handling difficult situations.
- Trainer/Instructor: Clear and concise presentation, adapting to the audience, creating a positive learning environment.
- Sales/Marketing Representative: Persuasion, negotiation, effective product/service presentation.
- Human Resources: Interviewing, conflict mediation, effective internal communication.
- Project Management: Communication with stakeholders, task coordination, progress monitoring.
- Any role that requires interaction with others: improving interpersonal relationships, creating a collaborative work environment.
“`
Admission requirements
Academic/professional profile:
Degree/Bachelor's degree in Nautical Science/Maritime Transport, Naval/Marine Engineering, or a related field; or proven professional experience in bridge/operations.
Language proficiency:
Recommended functional maritime English (SMCP) for simulations and technical materials.
5. Induction
Updated resume, copy of degree or seaman's book, ID card/passport, letter of motivation.
Technical requirements (for online):
Equipment with camera/microphone, stable connection, ā„ 24ā monitor recommended for ECDIS/Radar-ARPA.
Admission process and dates
1. Online
application
(form + documents).
2. Academic review and interview
(profile/objectives/schedule compatibility).
3. Admission decision
(+ scholarship proposal if applicable).
4. Reservation of place
(deposit) and registration.
5. Induction
(access to campus, calendars, simulator guides).
Scholarships and grants
- Master Communication: Learn key techniques for clear and concise communication in maritime environments.
- Reduce Errors and Misunderstandings: Improve safety and efficiency by minimizing the possibility of information transmission failures.
- Strengthen Teamwork: Develop skills to foster a collaborative and trusting environment among crew members.
- Handling Critical Situations: Learn to communicate effectively under pressure and resolve conflicts constructively.
- Certification: Obtain a recognized certificate that validates your maritime communication skills.
Testimonials
“Thanks to effective crew communication training, we were able to resolve an emergency with a sick passenger during a turbulent flight. Clear, concise, and calm communication between the cabin crew and the pilots allowed us to coordinate the necessary medical assistance, reassure the other passengers, and land safely, minimizing stress and uncertainty for everyone.”
This Psychology, Leadership, and Wellbeing course provided me with invaluable tools for understanding team dynamics and managing my responsibilities with greater emotional intelligence. I learned to communicate effectively, motivate others, and create a positive and productive work environment, which resulted in a 15% increase in my team’s efficiency in the last quarter.
“Thanks to training in effective communication, our crew was able to resolve an unforeseen emergency during a flight with severe turbulence. Clear, concise, and calm communication, both within the cockpit and with the passengers, minimized panic and allowed us to execute emergency procedures efficiently and safely. We landed without incident and received commendations for our professionalism and control of the situation, attributes that I directly attribute to the skills learned in the course.”
“The training in effective crew communication transformed our work dynamics. Before, emergencies generated confusion and tension. Now, thanks to the techniques we learned, we handle critical situations calmly and efficiently. Clear and concise communication, along with active listening, allows us to coordinate perfectly, optimizing the safety and performance of the team.”
Frequently asked questions
Achieving safe and efficient operation through shared understanding and smooth coordination among crew members.
Yes. The itinerary includes ECDIS/Radar-ARPA/BRM with harbor, ocean, fog, storm, and SAR scenarios.
Online with live sessions; hybrid option for simulator/practical placements through agreements.
Mutual trust.
Recommended functional SMCP. We offer support materials for standard phraseology.
Yes, with a relevant degree or experience in maritime/port operations. The admissions interview will confirm suitability.
Optional (3ā6 months) through Companies & Collaborations and the Alumni Network.
Simulator practice (rubrics), defeat plans, SOPs, checklists, micro-tests and applied TFM.
A degree from Navalis Magna University + operational portfolio (tracks, SOPs, reports and KPIs) useful for audits and employment.
- Introduction to Interpersonal Dynamics: Definition and Models
- Effective Communication: Active Listening, Clarity, and Feedback
- Emotional Intelligence: Self-Awareness, Self-Regulation, and Empathy
- The Importance of Self-Knowledge in Relationships
- Barriers to Communication: Prejudices, Assumptions, and Misunderstandings
- Communication Styles: Assertive, Passive, Aggressive, and Passive-Aggressive
- Constructive Feedback: Models, Techniques, and Best Practices
- Conflict Management: Identification, Strategies, and Resolution
- Nonverbal Communication: Body Language and Tone of Voice
- Developing Skills to Build Positive and Productive Relationships
‘
Request information
- Complete the Application Form
- Attach your CV/Qualifications (if you have them to hand).
- Indicate your preferred cohort (January/May/September) and whether you want the hybrid option with simulator sessions.
Teachers
Eng. TomƔs Riera
Full Professor
Eng. TomƔs Riera
Full Professor
Naval engineer specializing in the selection, integration, and optimization of propulsion systems for yachts, high-speed craft, and service vessels.
Eng. SofĆa Marquina
Full Professor
Eng. SofĆa Marquina
Full Professor
Materials engineer specializing in marine composites and corrosion protection systems for ships, yachts, and port structures.
Eng. Javier BaƱuls
Full Professor
Eng. Javier BaƱuls
Full Professor
Naval electrical engineer with over fifteen years of experience in the design, integration, and operation of power and automation systems.
Dr. Nuria Llobregat
Full Professor
Dr. Nuria Llobregat
Full Professor
Specialist in meteorological and operational decision-making for coastal and offshore navigation, integrating wind, wave, and current models.
Dr. Pau Ferrer
Full Professor
Dr. Pau Ferrer
Full Professor
Naval engineer with a PhD in applied hydrodynamics and over a decade of experience designing high-performance hulls and marine structures.
Cap. Javier Abaroa (MCA)
Full Professor
Cap. Javier Abaroa (MCA)
Full Professor
MCA-certified captain with command of ocean-going vessels, specializing in advanced maneuvering, navigation management, and bridge safety.