Dr. Marina AlcoverAcademic director focused on measurable results and operational excellence in maritime education. Integrates IMO/STCW regulations and ISO 21001/9001 f
Course · 300 h · 5 modules
Course on Services to Mariners and Clients
This course will provide you with the essential skills to excel in the maritime sector. Learn to offer exceptional customer service, mastering the tools and techniques for the effective management of inquiries and requests…
Duration300 h
FormatOnline
Starts21 December
Places20 / 20
Prior knowledge
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Programme overview
What is the Course on Services to Mariners and Clients?
This course will provide you with the essential skills to excel in the maritime sector. Learn to offer exceptional customer service, mastering the tools and techniques for the effective management of inquiries and requests. Understand the key legal and regulatory aspects, as well as best practices in communication and problem-solving. Develop the ability to build strong and lasting relationships with mariners and customers, optimizing their experience and fostering loyalty.
Differentiating Advantages
- Practical Simulations: Tackle real-world scenarios and improve your response and problem-solving skills.
- Industry Experts: Learn from professionals with extensive experience in maritime services.
- Tools and Resources: Access templates, guides, and specialized software to optimize your work.
- Networking: Connect with other industry professionals and expand your network.
- Certification: Earn a recognized certificate that validates your knowledge and skills.
Programme type
Course
Study mode
Online
Duration
300 hours
Modules
5
Start date
10-12-2026
Programme highlights
- Safe Navigation: Learn best practices to ensure the safety of your vessel and crew.
- Effective Communication: Master the essential communication tools and protocols for smooth and trouble-free navigation.
- Exceptional Customer Service: Discover how to provide high-quality service that builds customer loyalty and enhances your reputation.
- Emergency Management: Prepare to respond effectively to unforeseen situations and protect your passengers.
- Up-to-date Regulations: Stay current with maritime regulations to avoid penalties and operate legally.
- Boost your career and offer excellent service to boaters and clients.
Curriculum
Programme Structure
The programme is structured in 5 modules, listed below in order of study.
01
Navigator service ecosystem, service culture and standards of operational excellence
- Role of the service to the navigator: expectations, critical needs and particularities of the maritime environment
- Applied hospitality culture: professional treatment, proactivity and consistency in the user experience
- Protocols for face-to-face, telephone and digital care: dashes, response times and scaling
- Effective communication and basic technical language: clarity, empathy and prevention of operational misunderstandings
- Managing frequent incidents: delays, cancellations, breakdowns, meteorology and plan changes
02
Reception, check-in/check-out and comprehensive management of transits, moorings and port services
- Navigator Receive Flow: Notice, Mooring Assignment, Confirmations and Occupation Control
- Documentary check-in: identification, insurance, licences, crew lists and applicable regulations
- Check-out and closing of services: consumption, billing, berth release and incident reporting
- Coordination with Marinery and Operations: Safe Manoeuvres, Docking Assistance and Channel Communication
- Resource and shift management: Prioritization, peak demand and continuity of service in high season
03
Nautical information, destination orientation and design of itineraries and experiences for navigators
- Essential information for the navigator: letters, notices, weather, tides and local restrictions
- Route and Anchoring Recommendations: Planning, Safe Alternatives and Operational Decision Criteria
- Ground services consultancy: provisioning, repairs, transportation, leisure and special needs
- Design of nautical experiences: proposals by profile, duration, budget and level of expertise
- Coordination with local suppliers: tours, guides, restoration, activities and quality agreements
04
Commercial attention, reservation management and consultative sale of complementary services
- Booking and availability management: rules, policies, confirmations and control of no-shows
- Consultative Sales: Needs Diagnosis, Argument and Proposal Based on Benefits
- Upselling and Cross-Selling Responsible: Energy/Water, Laundry, Concierge, Maintenance and Premium Services
- Prices and conditions management: Rates, packages, discounts, seasonality and commercial transparency
- Billing, collections and reconciliation: means of payment, control of consumption and daily closing
05
Customer and navigator security, service sustainability and emergency protocols
- Security in berthing facilities and areas: signage, usual risks and preventive behaviour
- First actions in the face of emergencies: man overboard, fire, injuries, hypothermia and initial coordination
- Communication protocols in incidents: parts, scaling, inter-institutional coordination and traceability
- Sustainability in customer service: waste, water, responsible consumption and eco-efficient practices
- Accessibility and inclusion: attention to functional diversity, families, elderly and cultural needs
Workload
Study Time and Workload
300 hours of study, online and at your own pace. Move the slider to the hours a week you can really put in.
Hours a week8
Weeks to finish—
You finish around—
Who it is for
Recreational and professional sailors looking to optimize route planning, nautical chart interpretation, and the use of navigational tools.Boat owners interested in understanding available services, legal requirements, and best practices for maintenance and safety.Nautical charter companies wanting to improve customer service quality, offer personalized services, and optimize booking managemen
Faculty
Academic direction and faculty
The teaching team at Navalis: working professionals who deliver and oversee the institute's programmes.
Eng. Diego Cifuentes
Cap. Javier Abaroa (MCA)
Dr. Pau Ferrer
Dr. Nuria Llobregat
Eng. Javier Bañuls
Eng. Sofía Marquina
Eng. Tomás Riera
Verified reviews
Student Reviews
Reviews collected and verified by Opynio, not written by us.
Outcomes
Learning Outcomes
- 01Efficiently manage nautical documentation
- 02To advise and provide comprehensive assistance to navigators and clients
- 03Optimize maritime communication and information
- 04Coordinate and provide support services in ports and marinas
- 05Ensuring safety and regulatory compliance in navigation
- 06Promoting sustainability and environmental responsibility in nautical activities
Careers
Career Opportunities
01Customer Service in Ports and Marinas: Information, assistance, and incident resolution for mariners.
02Port Services Management: Coordination of moorings, water and electricity supply, and waste collection.
03Nautical Services Provider: Sale and rental of equipment, vessel maintenance, and cleaning services.
04Shipping Agent: Processing of documentation, management of port calls, and contact with authorities.
05Maritime Rescue Technician: Assistance in emergency situations, towing, and vessel rescue.
06Maritime Safety Inspector: Verification of regulatory compliance and risk prevention.
07Nautical Activities Tour Leader: Organization of excursions, jet ski rentals, and lessons in Sailing.
08Sales in companies within the nautical sector: Sales of boats, insurance, equipment, and services.
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Questions
Entry Requirements
Navigators and customers.
Yes. The itinerary includes ECDIS/Radar-ARPA/BRM with harbor, ocean, fog, storm, and SAR scenarios.
Online with live sessions; hybrid option for simulator/practical placements through agreements.
Navigators and customers.
Recommended functional SMCP. We offer support materials for standard phraseology.
Yes, with a relevant degree or experience in maritime/port operations. The admissions interview will confirm suitability.
Optional (3–6 months) through Companies & Collaborations and the Alumni Network.
Simulator practice (rubrics), defeat plans, SOPs, checklists, micro-tests and applied TFM.
A degree from Navalis Magna Institute + operational portfolio (tracks, SOPs, reports and KPIs) useful for audits and employment.
Online admissions
Admissions Process
No waiting for a phone call. If your documents are complete, you can pay in the same session.
Entry requirements
Academic/Professional Profile:Vocational training in Hospitality and Tourism, or similar; or demonstrable experience in customer service and/or nautical services.Skills:Excellent interpersonal communication, problem-solving, and customer service skills.Knowledge:Basic knowledge of nautical terminology and service procedures in marinas and harbors. Desired: proficiency in customer relationship management (CRM) software.Documentation:Updated CV, copies of qualifications (if applicable), ID/Passport, cover letter.Availability:Availability to work rotating shift
Questions?
Frequently Asked Questions
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