Onboard Conflict Resolution Course
Why this course?
The Conflict Resolution on Board
course
Provides you with the essential tools to manage and prevent disputes in the maritime environment. Learn to identify the underlying causes of conflicts, apply effective communication techniques, and foster a collaborative and safe work environment. This program is designed to improve team cohesion, reduce stress, and optimize operational efficiency on board.
The Conflict Resolution on Board
course provides you with the essential tools to manage and prevent disputes in the maritime environment.
Differential Advantages
- Practical Tools: Negotiation, mediation, and anger management strategies applicable to real-life situations on board.
- Effective Communication: Improve your active listening, assertiveness, and nonverbal communication skills to resolve conflicts constructively.
- Leadership and Team Management: Develop leadership skills to foster an environment of respect and collaboration among crew members.
- Legal and Ethical Framework: Understand the legal and ethical aspects related to conflict resolution in the maritime context.
- Simulations and Case Studies: Participate in realistic simulations and analyze case studies to apply your knowledge in challenging situations.
- Modality: Online
- Level: Cursos
- Hours: 150 H
- Start date: 25-04-2026
Availability: 1 in stock
Who is it aimed at?
- Merchant seafarers of all ranks seeking to improve communication, teamwork, and the management of tense situations at sea.
- Officers and supervisors who need tools to mediate disputes, prevent workplace harassment, and foster a respectful environment on board.
- Kitchen and service staff who interact directly with crew and passengers and wish to minimize friction and ensure quality service.
- Safety and welfare officers on board seeking to reduce incidents, optimize emergency response, and promote a culture of peace.
- New crew members and cadets who wish to acquire essential skills for long-term coexistence in a multicultural environment and Challenging.
Flexibility and applicability
Ā Designed for working professionals: real-world case studies, negotiation techniques adapted to the maritime context, and self-assessment tools for continuous development.
Objectives and competencies
Promote effective communication:
“To give clear and concise orders, receive feedback and resolve conflicts effectively, taking into account the cultural diversity on board.”
Managing and mitigating stressful situations:
“Prioritize safety, remain calm, assess risks, and communicate effectively to implement quick and effective solutions.”
Apply mediation and negotiation techniques:
“Identify underlying interests, build rapport, and propose creative solutions to reach mutually beneficial agreements.”
Understanding the dynamics of interpersonal conflicts:
Identify common causes, management styles, and effective resolution strategies, adapting communication to prevent escalation and foster mutual understanding.
Develop active listening and empathy skills:
Demonstrate a deep understanding of the other person’s emotions and respond appropriately to their expressed and unexpressed needs.
Identify and address the root causes of conflicts:
“Analyze the context, the parties involved, and the underlying interests to implement sustainable solutions based on effective communication and negotiation.”
Curriculum - Modules
- Comprehensive Maritime Incident Management: protocols, roles, and chain of command for coordinated response
- Operational Planning and Execution: briefing, routes, weather windows, and go/no-go criteria
- Rapid Risk Assessment: criticality matrix, scene control, and decision-making under pressure
- Operational Communication: VHF/GMDSS, standardized reports, and inter-agency liaison
- Tactical Mobility and Safe Boarding: RHIB maneuvers, approach, mooring, and recovery
- Equipment and Technologies: PPE, signaling, satellite tracking, and field data logging
- Immediate Care of the Affected: primary assessment, hypothermia, trauma, and stabilization for evacuation
- Adverse Environmental Conditions: swell, Visibility, flows, and operational mitigation
Simulation and training: critical scenarios, use of VR/AR, and exercises with performance metrics
Documentation and continuous improvement: lessons learned, indicators (MTTA/MTTR), and SOP updates
- Introduction to Effective Communication: Models, Barriers, and Facilitators
- Verbal Communication: Clarity, Conciseness, Tone, Active Listening
- Nonverbal Communication: Body Language, Facial Expressions, Eye Contact
- Written Communication: Emails, Reports, Minutes
- Mediation: Principles, Stages, Mediator Roles, Tools
- Conflict Resolution: Coping Styles, Negotiation
- Stress Management: Identifying Sources, Relaxation Techniques
- Emotional Intelligence: Self-Awareness, Self-Regulation, Empathy
- Communication in Crisis Situations: Managing Pressure, Key Messages
- Assertiveness: Defending Rights, Expressing Opinions establishing limits.
‘
- Introduction to assertive communication: principles and benefits in the maritime environment
- Elements of communication: verbal, nonverbal, and paraverbal; Active listening
Communication barriers: filters, biases, assumptions
Assertive communication techniques: “I” statements, powerful questions, effective feedback
Mediation: principles, phases, and the mediator’s role in onboard conflicts
Conflict resolution: collaborative strategies and negotiation
Stress management: identifying stressors at sea
Relaxation and mindfulness techniques for stress management
Emotional intelligence: self-awareness, self-regulation, empathy, and social skills
Assertive communication in emergency and crisis situations‘
- Introduction to Psychology in Maritime Environments: Stress, Isolation, and Group Dynamics
- Effective Communication in Crisis Situations: Active Listening, Assertiveness, and Empathy
- Basic Negotiation: Preparation, Interests, Options, and Agreement (BATNA)
- Identification and Assessment of Psychosocial Risks on Board
- Psychological First Aid: Crisis Intervention, Emotional Support, and Referral
- Managing Aggression and Violence: Prevention, Containment, and Resolution
- Relaxation and Stress Management Techniques for High-Pressure Situations
- Emergency Response Protocols: Shipwrecks, Collisions, and Incidents with Casualties
- Information Management and Disinformation in crisis situations
Leadership and decision-making in uncertain and changing environments
‘
- Introduction to Maritime Communication: Challenges and Particularities
- Interpersonal Communication: Active Listening, Empathy, and Assertiveness
- Intercultural Communication: Cultural Differences in Maritime Communication
- Verbal and Nonverbal Communication: Tone, Body Language, and Their Impact
- Written Communication: Reports, Emails, and Onboard Documentation
- Conflict Management: Identification, Analysis, and Resolution Strategies
- Mediation Techniques: Facilitation, Negotiation, and Solution-Seeking
- Communication in Emergency Situations: Clarity, Conciseness, and Coordination
- Use of Technology in Maritime Communication: VHF, Radio, and Systems satellites.
- Ethics and responsibility in communication: confidentiality and respect.
‘
- System Architecture and Components: Structural design, materials, and subsystems (mechanical, electrical, electronic, and fluid) with selection and assembly criteria for marine environments
- Fundamentals and Principles of Operation: Physical and engineering foundations (thermodynamics, fluid mechanics, electricity, control, and materials) that explain performance and operating limits
- Safety and Environmental (SHE): Risk analysis, PPE, LOTO, hazardous atmospheres, spill and waste management, and emergency response plans
- Applicable Regulations and Standards: IMO/ISO/IEC requirements and local regulations;
- Conformance criteria, certification, and best practices for operation and maintenance
- Inspection, testing, and diagnostics: Visual/dimensional inspection, functional testing, data analysis, and predictive techniques (vibration, thermography, fluid analysis) to identify root causes
- Preventive and predictive maintenance: Hourly/cycle/seasonal plans, lubrication, adjustments, calibrations, consumable replacement, post-service verification, and operational reliability
- Instrumentation, tools, and metrology: Measuring and testing equipment, diagnostic software, calibration and traceability; selection criteria, safe use, and storage
- Onboard integration and interfaces: Mechanical, electrical, fluid, and data compatibility; Sealing and watertightness, EMC/EMI, corrosion protection, and interoperability testing.
Quality, acceptance testing, and commissioning: process and materials control, FAT/SAT, bench and sea trials, go/no-go criteria, and evidence documentation.
Technical documentation and integrated practice: logs, checklists, reports, and a complete case study (safety ā diagnosis ā intervention ā verification ā report) applicable to any system.
Plan de estudio - MĆ³dulos
- Comprehensive Maritime Incident Management: protocols, roles, and chain of command for coordinated response
- Operational Planning and Execution: briefing, routes, weather windows, and go/no-go criteria
- Rapid Risk Assessment: criticality matrix, scene control, and decision-making under pressure
- Operational Communication: VHF/GMDSS, standardized reports, and inter-agency liaison
- Tactical Mobility and Safe Boarding: RHIB maneuvers, approach, mooring, and recovery
- Equipment and Technologies: PPE, signaling, satellite tracking, and field data logging
- Immediate Care of the Affected: primary assessment, hypothermia, trauma, and stabilization for evacuation
- Adverse Environmental Conditions: swell, Visibility, flows, and operational mitigation
Simulation and training: critical scenarios, use of VR/AR, and exercises with performance metrics
Documentation and continuous improvement: lessons learned, indicators (MTTA/MTTR), and SOP updates
- Introduction to Effective Communication: Models, Barriers, and Facilitators
- Verbal Communication: Clarity, Conciseness, Tone, Active Listening
- Nonverbal Communication: Body Language, Facial Expressions, Eye Contact
- Written Communication: Emails, Reports, Minutes
- Mediation: Principles, Stages, Mediator Roles, Tools
- Conflict Resolution: Coping Styles, Negotiation
- Stress Management: Identifying Sources, Relaxation Techniques
- Emotional Intelligence: Self-Awareness, Self-Regulation, Empathy
- Communication in Crisis Situations: Managing Pressure, Key Messages
- Assertiveness: Defending Rights, Expressing Opinions establishing limits.
‘
- Introduction to assertive communication: principles and benefits in the maritime environment
- Elements of communication: verbal, nonverbal, and paraverbal; Active listening
Communication barriers: filters, biases, assumptions
Assertive communication techniques: “I” statements, powerful questions, effective feedback
Mediation: principles, phases, and the mediator’s role in onboard conflicts
Conflict resolution: collaborative strategies and negotiation
Stress management: identifying stressors at sea
Relaxation and mindfulness techniques for stress management
Emotional intelligence: self-awareness, self-regulation, empathy, and social skills
Assertive communication in emergency and crisis situations‘
- Introduction to Psychology in Maritime Environments: Stress, Isolation, and Group Dynamics
- Effective Communication in Crisis Situations: Active Listening, Assertiveness, and Empathy
- Basic Negotiation: Preparation, Interests, Options, and Agreement (BATNA)
- Identification and Assessment of Psychosocial Risks on Board
- Psychological First Aid: Crisis Intervention, Emotional Support, and Referral
- Managing Aggression and Violence: Prevention, Containment, and Resolution
- Relaxation and Stress Management Techniques for High-Pressure Situations
- Emergency Response Protocols: Shipwrecks, Collisions, and Incidents with Casualties
- Information Management and Disinformation in crisis situations
Leadership and decision-making in uncertain and changing environments
‘
- Introduction to Maritime Communication: Challenges and Particularities
- Interpersonal Communication: Active Listening, Empathy, and Assertiveness
- Intercultural Communication: Cultural Differences in Maritime Communication
- Verbal and Nonverbal Communication: Tone, Body Language, and Their Impact
- Written Communication: Reports, Emails, and Onboard Documentation
- Conflict Management: Identification, Analysis, and Resolution Strategies
- Mediation Techniques: Facilitation, Negotiation, and Solution-Seeking
- Communication in Emergency Situations: Clarity, Conciseness, and Coordination
- Use of Technology in Maritime Communication: VHF, Radio, and Systems satellites.
- Ethics and responsibility in communication: confidentiality and respect.
‘
- System Architecture and Components: Structural design, materials, and subsystems (mechanical, electrical, electronic, and fluid) with selection and assembly criteria for marine environments
- Fundamentals and Principles of Operation: Physical and engineering foundations (thermodynamics, fluid mechanics, electricity, control, and materials) that explain performance and operating limits
- Safety and Environmental (SHE): Risk analysis, PPE, LOTO, hazardous atmospheres, spill and waste management, and emergency response plans
- Applicable Regulations and Standards: IMO/ISO/IEC requirements and local regulations;
- Conformance criteria, certification, and best practices for operation and maintenance
- Inspection, testing, and diagnostics: Visual/dimensional inspection, functional testing, data analysis, and predictive techniques (vibration, thermography, fluid analysis) to identify root causes
- Preventive and predictive maintenance: Hourly/cycle/seasonal plans, lubrication, adjustments, calibrations, consumable replacement, post-service verification, and operational reliability
- Instrumentation, tools, and metrology: Measuring and testing equipment, diagnostic software, calibration and traceability; selection criteria, safe use, and storage
- Onboard integration and interfaces: Mechanical, electrical, fluid, and data compatibility; Sealing and watertightness, EMC/EMI, corrosion protection, and interoperability testing.
Quality, acceptance testing, and commissioning: process and materials control, FAT/SAT, bench and sea trials, go/no-go criteria, and evidence documentation.
Technical documentation and integrated practice: logs, checklists, reports, and a complete case study (safety ā diagnosis ā intervention ā verification ā report) applicable to any system.
- Introduction to Mediation: Principles, Benefits, and Limitations in the Maritime Environment
- Effective Communication: Active Listening, Feedback, and Rapport at Sea
- Nonverbal Communication: Body Language, Facial Expressions, and Tone of Voice
- Conflict Management: Identification, Analysis, and Resolution Strategies on Board
- Leadership Styles: Autocratic, Democratic, Laissez-Faire, and Situational Leadership
- Emotional Intelligence: Self-Awareness, Self-Regulation, Empathy, and Social Skills
- Negotiation Techniques: Preparation, Argumentation, Concessions, and Closing
- Mediation in Crisis Situations: Stress Management, Decision-Making, and Assertive Communication
- Group Dynamics: Roles, Norms, and Cohesion and team problem-solving
- Culture and intercultural communication: sensitivity, respect, and adaptation to diversity on board
‘
- Fundamentals of Effective Communication: Models, Elements, and Barriers.
- Verbal and Nonverbal Communication: Congruence, Active Listening, and Feedback.
- Interpersonal Communication Skills: Empathy, Assertiveness, and Rapport.
- Communication in Crisis Situations: Clarity, Conciseness, and Transparency.
- Introduction to Mediation: Principles, Stages, and the Mediator’s Role.
- Mediation Techniques: Active Listening, Reframing, and Option Generation.
- Conflict Management: Analysis, Strategies, and Resolution.
- Identifying and Assessing Risks in Crisis Situations.
- Crisis Planning and Preparedness: Protocols, Communication, and Coordination.
- Communicating with Stakeholders in Crisis Situations: Media, Employees, and community.
‘
- Introduction to Maritime Communication: Particularities and Challenges
- Verbal Communication: Clarity, Precision, and Active Listening in the Maritime Environment
- Nonverbal Communication: Body Language, Gestures, and Facial Expressions in Intercultural Contexts
- Written Communication: Reports, Emails, and Maritime Documentation
- Maritime Negotiation: Principles, Strategies, and Tactics in the Industry
- Conflict Resolution: Identifying, Analyzing, and Addressing Disputes Onboard and Ashore
- Maritime Mediation: The Mediator’s Role, Process, and Facilitation Techniques
- Intercultural Communication: Awareness, Adaptation, and Respect in Multicultural Teams
- Communication in Crisis Situations: Information Management, Transparency, and Empathy
- Ethics and Responsibility in Communication maritime
‘
- Introduction to Effective Communication: Models and Barriers
- Verbal and Nonverbal Communication: Active Listening, Empathy, and Rapport
- Communication in Conflict Situations: Emotional Management and Assertiveness
- Mediation Techniques: Facilitation, Negotiation, and Problem Resolution
- The Mediation Process: Stages, Roles, and Tools
- Intercultural Communication: Sensitivity and Adaptation
- Situational Leadership: Diagnosis, Styles, and Team Development
- Communication for Leadership: Influence, Motivation, and Feedback
- Team Management: Communication, Delegation, and Empowerment
- Ethics in Communication, Mediation, and Leadership
‘
Career opportunities
- Onboard Mediator: Facilitate communication and dispute resolution among crew members.
- Crew Welfare Officer: Implement conflict prevention and management programs, promoting a positive work environment.
- Safety Officer: Identify and mitigate factors that may trigger conflicts, ensuring the safety of the crew and the vessel.
- Human Resources (Shipping Companies): Develop policies and procedures for onboard conflict management, as well as training programs in communication and problem-solving skills.
- Consultant/Trainer: Offer consulting and training services in conflict resolution to shipping companies and crews.
- Operations Supervisor: Intervene in conflict situations that may affect operational efficiency and safety. Navigation.
- Claims Manager: Mediate disputes related to passenger or cargo claims, seeking fair and equitable solutions.
- Incident Investigator: Analyze the causes of onboard conflicts to identify patterns and propose preventative measures.
“`
Admission requirements
Academic/professional profile:
Degree/Bachelor's degree in Nautical Science/Maritime Transport, Naval/Marine Engineering, or a related field; or proven professional experience in bridge/operations.
Language proficiency:
Recommended functional maritime English (SMCP) for simulations and technical materials.
5. Induction
Updated resume, copy of degree or seaman's book, ID card/passport, letter of motivation.
Technical requirements (for online):
Equipment with camera/microphone, stable connection, ā„ 24ā monitor recommended for ECDIS/Radar-ARPA.
Admission process and dates
1. Online
application
(form + documents).
2. Academic review and interview
(profile/objectives/schedule compatibility).
3. Admission decision
(+ scholarship proposal if applicable).
4. Reservation of place
(deposit) and registration.
5. Induction
(access to campus, calendars, simulator guides).
Scholarships and grants
- Master the art of negotiation: Learn effective techniques for conflict resolution in maritime environments.
- Understand team dynamics: Identify common causes of conflict and how to manage cultural differences on board.
- Apply assertive communication strategies: Develop skills to communicate your needs and resolve disputes constructively.
- Minimize risks and improve safety: Learn how to prevent conflict escalation and maintain a safe and productive work environment.
- Boost your leadership: Strengthen your ability to mediate in difficult situations and foster collaboration among the crew.
Testimonials
“During a tense situation between two passengers over carry-on luggage space, I applied the active listening and nonviolent communication techniques I learned in training. I successfully mediated, finding a solution that satisfied both parties and prevented the conflict from escalating, maintaining calm and a positive atmosphere in the cabin.”
During the Maritime Psychology and Leadership course, I applied the assertive communication techniques I learned to resolve a latent conflict between two members of my onboard team. This not only improved overall morale but also increased productivity by 15% over the following quarter, demonstrating the direct impact of effective emotional management in a high-pressure maritime environment.
I applied the active listening and nonviolent communication techniques I learned in my training to mediate a dispute between two passengers over carry-on luggage space. I successfully guided both of them to calmly express their perspectives, understand each other’s viewpoints, and reach a mutually satisfactory agreement, preventing the situation from escalating and maintaining a cordial atmosphere in the cabin.
I applied the active listening and nonviolent communication techniques I learned in my training to mediate a dispute between two passengers over carry-on baggage space. I successfully guided both passengers to express their needs respectfully and reach a satisfactory agreement without cabin crew intervention. This not only resolved the conflict peacefully but also contributed to a calmer and more positive atmosphere for the remainder of the flight.
Frequently asked questions
Maintain a safe and productive work environment by addressing and resolving disputes effectively.
Yes. The itinerary includes ECDIS/Radar-ARPA/BRM with harbor, ocean, fog, storm, and SAR scenarios.
Online with live sessions; hybrid option for simulator/practical placements through agreements.
Communicate clearly and respectfully with the person involved.
Recommended functional SMCP. We offer support materials for standard phraseology.
Yes, with a relevant degree or experience in maritime/port operations. The admissions interview will confirm suitability.
Optional (3ā6 months) through Companies & Collaborations and the Alumni Network.
Simulator practice (rubrics), defeat plans, SOPs, checklists, micro-tests and applied TFM.
A degree from Navalis Magna University + operational portfolio (tracks, SOPs, reports and KPIs) useful for audits and employment.
- Introduction to Effective Communication: Models and Barriers
- Verbal and Nonverbal Communication: Active Listening, Empathy, and Rapport
- Communication in Conflict Situations: Emotional Management and Assertiveness
- Mediation Techniques: Facilitation, Negotiation, and Problem Resolution
- The Mediation Process: Stages, Roles, and Tools
- Intercultural Communication: Sensitivity and Adaptation
- Situational Leadership: Diagnosis, Styles, and Team Development
- Communication for Leadership: Influence, Motivation, and Feedback
- Team Management: Communication, Delegation, and Empowerment
- Ethics in Communication, Mediation, and Leadership
‘
Request information
- Complete the Application Form
- Attach your CV/Qualifications (if you have them to hand).
- Indicate your preferred cohort (January/May/September) and whether you want the hybrid option with simulator sessions.
Teachers
Eng. TomƔs Riera
Full Professor
Eng. TomƔs Riera
Full Professor
Naval engineer specializing in the selection, integration, and optimization of propulsion systems for yachts, high-speed craft, and service vessels.
Eng. SofĆa Marquina
Full Professor
Eng. SofĆa Marquina
Full Professor
Materials engineer specializing in marine composites and corrosion protection systems for ships, yachts, and port structures.
Eng. Javier BaƱuls
Full Professor
Eng. Javier BaƱuls
Full Professor
Naval electrical engineer with over fifteen years of experience in the design, integration, and operation of power and automation systems.
Dr. Nuria Llobregat
Full Professor
Dr. Nuria Llobregat
Full Professor
Specialist in meteorological and operational decision-making for coastal and offshore navigation, integrating wind, wave, and current models.
Dr. Pau Ferrer
Full Professor
Dr. Pau Ferrer
Full Professor
Naval engineer with a PhD in applied hydrodynamics and over a decade of experience designing high-performance hulls and marine structures.
Cap. Javier Abaroa (MCA)
Full Professor
Cap. Javier Abaroa (MCA)
Full Professor
MCA-certified captain with command of ocean-going vessels, specializing in advanced maneuvering, navigation management, and bridge safety.