Conflict Resolution and Arbitration Course
Why this course?
The Conflict Resolution and Arbitration
course
This course provides you with the key tools and strategies to effectively manage and overcome disputes. You will learn to master negotiation, mediation, and arbitration techniques, transforming disagreements into opportunities for growth. This program will enable you to develop skills to analyze conflicts, communicate assertively, and build lasting solutions.
Conflict Resolution and Arbitration
Differential Advantages
- Practical Approach: simulations and real-world cases to apply acquired knowledge.
- Legal Framework: in-depth understanding of arbitration laws and regulations.
- Skills Development: improved communication, empathy, and persuasion skills.
- Professional Certification: recognition of your conflict resolution skills.
- Networking: connection with experts and professionals in the sector.
- Modality: Online
- Level: Cursos
- Hours: 150 H
- Start date: 25-07-2026
Availability: 1 in stock
Who is it aimed at?
- Legal professionals (lawyers, judges, mediators) seeking to specialize in alternative dispute resolution (ADR) methods and optimize their negotiation strategies.
- Executives, managers, and team leaders wishing to acquire effective tools to manage and prevent conflicts within their organizations, improving the work environment and productivity.
- Negotiators, consultants, and advisors requiring in-depth knowledge of commercial arbitration and its legal implications to offer high-quality services to their clients.
- Students of law, business administration, and related fields interested in developing communication, empathy, and problem-solving skills to excel professionally.
- Anyone aspiring to improve their skills Interpersonal and negotiation skills to constructively address conflicts in your personal and professional life.
Learning flexibility: Adapted to your pace: asynchronous content available 24/7, interactive discussion forums, and personalized tutoring.
Objectives and competencies
Mastering negotiation techniques:
“Anticipating scenarios, defining strategies, and managing objections with empathy and assertiveness.”
Develop strategies for mediating complex disputes:
“Analyze the socio-cultural context of the parties, facilitate active communication and propose creative and balanced solutions, documenting the process and the agreements.”
Draft binding agreements that minimize future disputes:
“Clearly define the purpose of the agreement, the obligations of each party, deadlines, penalties for non-compliance, and conflict resolution mechanisms (mediation, arbitration).”
Becoming an impartial and respected referee:
“Manage conflicts assertively, mediating between the parties and applying the regulations fairly and consistently.”
Analyze and anticipate potential sources of conflict:
“Consider weather information, traffic forecasts, and local events to assess risks and proactively adjust navigation plans.”
Evaluate and select alternative dispute resolution methods:
“Analyze the advantages and disadvantages of arbitration, mediation, and conciliation based on the type of dispute and the parties involved.”
Curriculum - Modules
- Comprehensive Maritime Incident Management: protocols, roles, and chain of command for coordinated response
- Operational Planning and Execution: briefing, routes, weather windows, and go/no-go criteria
- Rapid Risk Assessment: criticality matrix, scene control, and decision-making under pressure
- Operational Communication: VHF/GMDSS, standardized reports, and inter-agency liaison
- Tactical Mobility and Safe Boarding: RHIB maneuvers, approach, mooring, and recovery
- Equipment and Technologies: PPE, signaling, satellite tracking, and field data logging
- Immediate Care of the Affected: primary assessment, hypothermia, trauma, and stabilization for evacuation
- Adverse Environmental Conditions: swell, Visibility, flows, and operational mitigation
Simulation and training: critical scenarios, use of VR/AR, and exercises with performance metrics
Documentation and continuous improvement: lessons learned, indicators (MTTA/MTTR), and SOP updates
- Introduction to Alternative Dispute Resolution (ADR): Overview and Evolution.
- Negotiation: Strategies, Tactics, Styles, and Stages of the Process.
- Mediation: Principles, Mediator Roles, Communication Techniques, and Conflict Management.
- Conciliation: Process, Applicable Law, and Role of the Conciliator.
- Arbitration: Arbitration Agreement, Appointment of Arbitrators, Arbitration Procedure, and Arbitral Award.
- International Arbitration: New York Convention, Rules of International Arbitration, and Enforcement of Foreign Awards.
- Expert Testimony: Types of Expert Testimony, Appointment of Experts, Report Preparation, and Evaluation of Evidence.
- Mini-Trial: Structure, Presentation of Evidence, and Role of the advisors and final agreement.
- Neutral Pre-Assessment (NPA): Process, role of the assessor, report, and application in dispute resolution.
- Professional ethics in alternative dispute resolution.
‘
- Introduction to Dispute Resolution: ADR, Advantages and Disadvantages
- Negotiation: Strategies, Tactics, Effective Communication, and Barriers
- Mediation: Principles, Phases, Role of the Mediator, Confidentiality
- The Mediation Process: Opening, Exploration, Generating Options, Agreement
- Mediation Techniques: Active Listening, Reframing, Powerful Questions
- Legal Framework for Mediation: National and International Legislation
- Arbitration (Award): Types, Advantages, the Arbitration Agreement, Selection of Arbitrators
- Arbitration Procedure: Claim, Response, Evidence, Hearing, Award
- Challenging and Enforcing the Award Award: Grounds, time limits, international recognition
Ethics and professional conduct in dispute resolution: Impartiality, independence, integrity
‘
- Introduction to ADR: Negotiation, Mediation, Conciliation, Arbitration.
- Legal Framework of ADR: National and International Laws.
- Conflict Theory: Nature, Causes, Escalation and De-escalation.
- Communication Skills: Active Listening, Powerful Questions, Empathy.
- Mediation: Process, Mediator Roles, Stages of Mediation.
- Negotiation: Strategies, Tactics, Interest-Based Negotiation.
- Arbitration: Types of Arbitration, Arbitration Agreement, Arbitration Procedure.
- Litigation: Judicial Process, Alternatives to Litigation, Ethical Considerations.
- Ethics Professional in ADR: Confidentiality, impartiality, informed consent.
Practical Applications of ADR: Civil, commercial, family, and criminal cases.
‘
- Introduction to Dispute Management: Nature, Typology, and Legal Framework
- Alternative Dispute Resolution (ADR) Methods: Negotiation, Mediation, and Conciliation
- Arbitration: Definition, Principles, Advantages, and Disadvantages
- Legal Framework of Arbitration: Arbitration Act, International Treaties, and Relevant Case Law
- The Arbitration Agreement: Arbitration Clause, Arbitration Agreement, and its Validity Requirements
- Appointment of Arbitrators: Types of Arbitrators, Requirements, Challenge, and Appointment
- Arbitration Procedure: Claim, Response, Evidence, Pleadings, and Hearings
- Arbitral Award: Requirements, Content, Effects, and Time limits
Challenge and Enforcement of the Arbitral Award: Appeals, Annulment, and International Recognition
International Arbitration: Rules of the Main Arbitral Institutions (ICC, LCIA, AAA/ICDR)
‘
- System Architecture and Components: Structural design, materials, and subsystems (mechanical, electrical, electronic, and fluid) with selection and assembly criteria for marine environments
- Fundamentals and Principles of Operation: Physical and engineering foundations (thermodynamics, fluid mechanics, electricity, control, and materials) that explain performance and operating limits
- Safety and Environmental (SHE): Risk analysis, PPE, LOTO, hazardous atmospheres, spill and waste management, and emergency response plans
- Applicable Regulations and Standards: IMO/ISO/IEC requirements and local regulations;
- Conformance criteria, certification, and best practices for operation and maintenance
- Inspection, testing, and diagnostics: Visual/dimensional inspection, functional testing, data analysis, and predictive techniques (vibration, thermography, fluid analysis) to identify root causes
- Preventive and predictive maintenance: Hourly/cycle/seasonal plans, lubrication, adjustments, calibrations, consumable replacement, post-service verification, and operational reliability
- Instrumentation, tools, and metrology: Measuring and testing equipment, diagnostic software, calibration and traceability; selection criteria, safe use, and storage
- Onboard integration and interfaces: Mechanical, electrical, fluid, and data compatibility; Sealing and watertightness, EMC/EMI, corrosion protection, and interoperability testing.
Quality, acceptance testing, and commissioning: process and materials control, FAT/SAT, bench and sea trials, go/no-go criteria, and evidence documentation.
Technical documentation and integrated practice: logs, checklists, reports, and a complete case study (safety ā diagnosis ā intervention ā verification ā report) applicable to any system.
Plan de estudio - MĆ³dulos
- Comprehensive Maritime Incident Management: protocols, roles, and chain of command for coordinated response
- Operational Planning and Execution: briefing, routes, weather windows, and go/no-go criteria
- Rapid Risk Assessment: criticality matrix, scene control, and decision-making under pressure
- Operational Communication: VHF/GMDSS, standardized reports, and inter-agency liaison
- Tactical Mobility and Safe Boarding: RHIB maneuvers, approach, mooring, and recovery
- Equipment and Technologies: PPE, signaling, satellite tracking, and field data logging
- Immediate Care of the Affected: primary assessment, hypothermia, trauma, and stabilization for evacuation
- Adverse Environmental Conditions: swell, Visibility, flows, and operational mitigation
Simulation and training: critical scenarios, use of VR/AR, and exercises with performance metrics
Documentation and continuous improvement: lessons learned, indicators (MTTA/MTTR), and SOP updates
- Introduction to Alternative Dispute Resolution (ADR): Overview and Evolution.
- Negotiation: Strategies, Tactics, Styles, and Stages of the Process.
- Mediation: Principles, Mediator Roles, Communication Techniques, and Conflict Management.
- Conciliation: Process, Applicable Law, and Role of the Conciliator.
- Arbitration: Arbitration Agreement, Appointment of Arbitrators, Arbitration Procedure, and Arbitral Award.
- International Arbitration: New York Convention, Rules of International Arbitration, and Enforcement of Foreign Awards.
- Expert Testimony: Types of Expert Testimony, Appointment of Experts, Report Preparation, and Evaluation of Evidence.
- Mini-Trial: Structure, Presentation of Evidence, and Role of the advisors and final agreement.
- Neutral Pre-Assessment (NPA): Process, role of the assessor, report, and application in dispute resolution.
- Professional ethics in alternative dispute resolution.
‘
- Introduction to Dispute Resolution: ADR, Advantages and Disadvantages
- Negotiation: Strategies, Tactics, Effective Communication, and Barriers
- Mediation: Principles, Phases, Role of the Mediator, Confidentiality
- The Mediation Process: Opening, Exploration, Generating Options, Agreement
- Mediation Techniques: Active Listening, Reframing, Powerful Questions
- Legal Framework for Mediation: National and International Legislation
- Arbitration (Award): Types, Advantages, the Arbitration Agreement, Selection of Arbitrators
- Arbitration Procedure: Claim, Response, Evidence, Hearing, Award
- Challenging and Enforcing the Award Award: Grounds, time limits, international recognition
Ethics and professional conduct in dispute resolution: Impartiality, independence, integrity
‘
- Introduction to ADR: Negotiation, Mediation, Conciliation, Arbitration.
- Legal Framework of ADR: National and International Laws.
- Conflict Theory: Nature, Causes, Escalation and De-escalation.
- Communication Skills: Active Listening, Powerful Questions, Empathy.
- Mediation: Process, Mediator Roles, Stages of Mediation.
- Negotiation: Strategies, Tactics, Interest-Based Negotiation.
- Arbitration: Types of Arbitration, Arbitration Agreement, Arbitration Procedure.
- Litigation: Judicial Process, Alternatives to Litigation, Ethical Considerations.
- Ethics Professional in ADR: Confidentiality, impartiality, informed consent.
Practical Applications of ADR: Civil, commercial, family, and criminal cases.
‘
- Introduction to Dispute Management: Nature, Typology, and Legal Framework
- Alternative Dispute Resolution (ADR) Methods: Negotiation, Mediation, and Conciliation
- Arbitration: Definition, Principles, Advantages, and Disadvantages
- Legal Framework of Arbitration: Arbitration Act, International Treaties, and Relevant Case Law
- The Arbitration Agreement: Arbitration Clause, Arbitration Agreement, and its Validity Requirements
- Appointment of Arbitrators: Types of Arbitrators, Requirements, Challenge, and Appointment
- Arbitration Procedure: Claim, Response, Evidence, Pleadings, and Hearings
- Arbitral Award: Requirements, Content, Effects, and Time limits
Challenge and Enforcement of the Arbitral Award: Appeals, Annulment, and International Recognition
International Arbitration: Rules of the Main Arbitral Institutions (ICC, LCIA, AAA/ICDR)
‘
- System Architecture and Components: Structural design, materials, and subsystems (mechanical, electrical, electronic, and fluid) with selection and assembly criteria for marine environments
- Fundamentals and Principles of Operation: Physical and engineering foundations (thermodynamics, fluid mechanics, electricity, control, and materials) that explain performance and operating limits
- Safety and Environmental (SHE): Risk analysis, PPE, LOTO, hazardous atmospheres, spill and waste management, and emergency response plans
- Applicable Regulations and Standards: IMO/ISO/IEC requirements and local regulations;
- Conformance criteria, certification, and best practices for operation and maintenance
- Inspection, testing, and diagnostics: Visual/dimensional inspection, functional testing, data analysis, and predictive techniques (vibration, thermography, fluid analysis) to identify root causes
- Preventive and predictive maintenance: Hourly/cycle/seasonal plans, lubrication, adjustments, calibrations, consumable replacement, post-service verification, and operational reliability
- Instrumentation, tools, and metrology: Measuring and testing equipment, diagnostic software, calibration and traceability; selection criteria, safe use, and storage
- Onboard integration and interfaces: Mechanical, electrical, fluid, and data compatibility; Sealing and watertightness, EMC/EMI, corrosion protection, and interoperability testing.
Quality, acceptance testing, and commissioning: process and materials control, FAT/SAT, bench and sea trials, go/no-go criteria, and evidence documentation.
Technical documentation and integrated practice: logs, checklists, reports, and a complete case study (safety ā diagnosis ā intervention ā verification ā report) applicable to any system.
- Introduction to Alternative Dispute Resolution (ADR): Advantages and Disadvantages.
- Negotiation: Strategies, Tactics, Effective Communication, and Handling Objections.
- Mediation: Principles, Stages of the Process, Role of the Mediator, and Facilitation Skills.
- Arbitration: Types, Arbitral Procedure, Drafting Clauses, and Enforcement of Awards.
- Civil and Commercial Procedural Law: Foundations for Strategic Litigation.
- Trial Preparation: Gathering Evidence, Cross-Examination, and Pleadings.
- Mock Trials: Litigation Techniques, Presentation of Evidence, and Oral Argumentation.
- Professional Ethics in ADR and Litigation: Confidentiality, Impartiality, and Responsibility.
- Case Study Analysis: Application of ADR and litigation in different contexts.
Current and future trends in dispute resolution.
‘
- Introduction to ADR: Definition, principles, advantages, and disadvantages
- Negotiation: Effective negotiation techniques, negotiation styles, preparation for negotiation
- Mediation: Role of the mediator, stages of the mediation process, mediator skills, confidentiality, and ethics
- Conciliation: Differences between mediation and conciliation, the role of the conciliator, conciliation agreements
- Arbitration: Legal nature of arbitration, advantages and disadvantages, arbitration agreement, types of arbitration
- Arbitration Procedure: Appointment of arbitrators, rules of procedure, presentation of evidence, hearings
- Arbitral Award: Form and content of the award, compliance and enforcement of the award, appeals against the award
- International Arbitration: International Conventions (New York, Geneva), Rules of International Arbitration (UNCITRAL, ICC)
- ADR in Practice: Applications in different areas (commercial, labor, civil), drafting ADR clauses
- Ethics in ADR: Impartiality, confidentiality, duties of ADR professionals
‘
- Introduction to ADR: Overview and Legal Framework
- Negotiation: Principles, Strategies, and Effective Tactics
- Communication: Active Listening, Verbal and Nonverbal Language
- Conflict Theory: Analysis, Typology, and Crisis Management
- Mediation: The Mediator’s Role, Stages, and Facilitation Techniques
- Legal Framework for Mediation: Confidentiality, Validity, and Enforceability
- Arbitration: Types, Selection of Arbitrators, and Arbitration Procedure
- Drafting Agreements: Arbitration Clauses and Confidentiality Agreements
- Ethics in ADR: Impartiality, Transparency, and Accountability
- ADR in Different Contexts: Commercial, Civil, and Labor Law and community.
‘
- Introduction to Alternative Dispute Resolution (ADR): Advantages and Disadvantages
- Negotiation: Strategies, Tactics, and Stages of the Negotiation Process
- Mediation: Principles, Roles of the Mediator, Communication Techniques, and Models
- Conciliation: Nature, Procedure, and the Role of the Conciliator
- Arbitration: Legal Framework, Types of Arbitration, Arbitration Agreement
- Selection of Arbitrators: Qualifications, Impartiality, and Independence
- Arbitration Procedure: Claim, Response, Evidence, and Hearings
- Arbitral Award: Requirements, Reasoning, Effects, and Enforcement
- Conflicts: Nature, Types, Causes, and Escalation of Conflict
- Ethics in Dispute Management: Confidentiality, honesty, and integrity
‘
Career opportunities
- Mediator/Conciliator: Dispute resolution in family, neighborhood, business, and community settings.
- Arbitrator: Conflict resolution through arbitration in various sectors (commercial, civil, sports, etc.).
- Negotiator: Negotiating with companies, organizations, and public entities to reach mutually beneficial agreements.
- Conflict Management Consultant: Advising companies and organizations on preventing and managing internal and external conflicts.
- Claims Manager: Managing and resolving customer claims in insurance companies, banking, and other sectors.
- Human Resources Manager: Managing personnel, recruitment, training, and resolving labor disputes.
- Lawyer/Attorney: Specializing in mediation, arbitration, and alternative dispute resolution. disputes.
- Consultant in international conflict resolution: In international organizations, NGOs, or companies with operations abroad.
- Trainer in conflict resolution: Providing courses and workshops on mediation, negotiation, and effective communication techniques.
“`
Admission requirements
Academic/professional profile:
Degree/Bachelor's degree in Nautical Science/Maritime Transport, Naval/Marine Engineering, or a related field; or proven professional experience in bridge/operations.
Language proficiency:
Recommended functional maritime English (SMCP) for simulations and technical materials.
5. Induction
Updated resume, copy of degree or seaman's book, ID card/passport, letter of motivation.
Technical requirements (for online):
Equipment with camera/microphone, stable connection, ā„ 24ā monitor recommended for ECDIS/Radar-ARPA.
Admission process and dates
1. Online
application
(form + documents).
2. Academic review and interview
(profile/objectives/schedule compatibility).
3. Admission decision
(+ scholarship proposal if applicable).
4. Reservation of place
(deposit) and registration.
5. Induction
(access to campus, calendars, simulator guides).
Scholarships and grants
- Conflict Management: Learn to identify the causes and stages of conflict for proactive management.
- Resolution Strategies: Acquire negotiation, mediation, and conciliation tools and techniques to effectively address disputes.
- Legal Framework of Arbitration: Understand the regulations and the arbitration process, from the appointment of arbitrators to the enforcement of the award.
- Communication Skills: Develop active listening, empathy, and assertive communication to facilitate dialogue and agreement.
- Practical Simulations: Apply the knowledge acquired in real cases and arbitration simulations, strengthening your resolution skills.
Testimonials
“During my training in Conflict Resolution and Arbitration, I successfully mediated a complex contractual dispute between two international companies. By applying the collaborative negotiation techniques I had learned, I enabled both parties to reach a mutually beneficial agreement, avoiding costly litigation and preserving their long-term business relationship. Both parties highlighted my impartiality, active listening skills, and ability to identify and address the underlying interests in the conflict.”
The Maritime Law and Regulation course provided me with a solid foundation for understanding the complex legal frameworks of the sector. I applied the knowledge I gained about international conventions and national legislation to the negotiation of a charter party, securing favorable terms for my company and avoiding potential legal disputes. Thanks to the training, I was able to identify and mitigate risks, optimizing operations and contributing significantly to the project’s success.
Mediating a complex contractual dispute between two family-owned businesses, I successfully facilitated a mutually beneficial agreement that preserved the business relationship and avoided costly and protracted litigation. Both parties praised my impartiality, my understanding of their needs, and my ability to find creative solutions.
“I applied the active listening and nonviolent communication techniques I learned in the training to mediate a complex contractual dispute between two companies. The result was a satisfactory agreement for both parties, avoiding costly and protracted litigation. Both companies highlighted my impartiality and the effectiveness of the process.”
Frequently asked questions
To achieve a mutually acceptable solution that satisfies the needs of the parties involved.
Yes. The itinerary includes ECDIS/Radar-ARPA/BRM with harbor, ocean, fog, storm, and SAR scenarios.
Online with live sessions; hybrid option for simulator/practical placements through agreements.
Conflict resolution encompasses various methods for addressing disputes, while arbitration is a specific method of conflict resolution in which a neutral third party makes a binding decision.
Recommended functional SMCP. We offer support materials for standard phraseology.
Yes, with a relevant degree or experience in maritime/port operations. The admissions interview will confirm suitability.
Optional (3ā6 months) through Companies & Collaborations and the Alumni Network.
Simulator practice (rubrics), defeat plans, SOPs, checklists, micro-tests and applied TFM.
A degree from Navalis Magna University + operational portfolio (tracks, SOPs, reports and KPIs) useful for audits and employment.
- Introduction to Alternative Dispute Resolution (ADR): Advantages and Disadvantages
- Negotiation: Strategies, Tactics, and Stages of the Negotiation Process
- Mediation: Principles, Roles of the Mediator, Communication Techniques, and Models
- Conciliation: Nature, Procedure, and the Role of the Conciliator
- Arbitration: Legal Framework, Types of Arbitration, Arbitration Agreement
- Selection of Arbitrators: Qualifications, Impartiality, and Independence
- Arbitration Procedure: Claim, Response, Evidence, and Hearings
- Arbitral Award: Requirements, Reasoning, Effects, and Enforcement
- Conflicts: Nature, Types, Causes, and Escalation of Conflict
- Ethics in Dispute Management: Confidentiality, honesty, and integrity
‘
Request information
- Complete the Application Form
- Attach your CV/Qualifications (if you have them to hand).
- Indicate your preferred cohort (January/May/September) and whether you want the hybrid option with simulator sessions.
Teachers
Eng. TomƔs Riera
Full Professor
Eng. TomƔs Riera
Full Professor
Naval engineer specializing in the selection, integration, and optimization of propulsion systems for yachts, high-speed craft, and service vessels.
Eng. SofĆa Marquina
Full Professor
Eng. SofĆa Marquina
Full Professor
Materials engineer specializing in marine composites and corrosion protection systems for ships, yachts, and port structures.
Eng. Javier BaƱuls
Full Professor
Eng. Javier BaƱuls
Full Professor
Naval electrical engineer with over fifteen years of experience in the design, integration, and operation of power and automation systems.
Dr. Nuria Llobregat
Full Professor
Dr. Nuria Llobregat
Full Professor
Specialist in meteorological and operational decision-making for coastal and offshore navigation, integrating wind, wave, and current models.
Dr. Pau Ferrer
Full Professor
Dr. Pau Ferrer
Full Professor
Naval engineer with a PhD in applied hydrodynamics and over a decade of experience designing high-performance hulls and marine structures.
Cap. Javier Abaroa (MCA)
Full Professor
Cap. Javier Abaroa (MCA)
Full Professor
MCA-certified captain with command of ocean-going vessels, specializing in advanced maneuvering, navigation management, and bridge safety.