Crew Coordination and Roles Course
Why this course?
The Crew Coordination and Roles course
This course provides you with the essential tools to optimize team performance and improve onboard communication. Learn to define clear roles, foster an environment of effective collaboration, and manage conflict constructively. Master situational leadership techniques and effective delegation to maximize efficiency and safety in every task.
Differential Advantages
- Practical Simulations: team problem-solving exercises and real-life navigation scenarios.
- Assertive Communication: techniques for clear, concise, and respectful communication in critical situations.
- Stress Management: strategies for staying calm and making sound decisions under pressure.
- Safety Culture: fostering a proactive safety culture and continuous improvement on board.
- Effective Leadership: developing leadership skills to motivate, inspire, and guide the crew.
- Modality: Online
- Level: Cursos
- Hours: 150 H
- Start date: 24-10-2026
Availability: 1 in stock
Who is it aimed at?
- Team leaders and supervisors looking to optimize communication, delegation, and conflict resolution within the crew.
- Crew members at all levels who want to improve their collaboration skills, understanding of roles, and shared responsibility.
- Human resources managers and training staff interested in implementing effective team development and talent management programs.
- Professionals working in multidisciplinary environments looking to foster synergy, mutual understanding, and team cohesion.
- Students and recent graduates in team management-related fields looking to acquire practical tools for leading and collaborating effectively.
Learning Flexibility
Ā Adapted to demanding schedules: 24/7 accessible asynchronous modules, collaborative discussion forums, and practical exercises applicable to the workplace.
Objectives and competencies
Optimize communication and teamwork:
“Promote active listening, constructive feedback, and collaborative problem-solving, using effective communication tools and clear protocols for team decision-making.”
Assign and manage tasks effectively:
“Define clear priorities, delegate according to skills, and monitor progress with appropriate KPIs.”
Promote shared situational awareness:
Anticipate risk scenarios. Evaluate available information and communicate effectively to the team for joint decision-making.
Resolving conflicts and making joint decisions:
“Analyze the situation, identify options and assess risks, clearly communicating the decision and assuming responsibility for the outcome.”
Establish clear and concise communication procedures:
“Implement standardized protocols (IMO, SMS) for the effective exchange of information between crew, nearby vessels and coastal authorities.”
Understanding and applying the principles of CRM (Crew Resource Management):
“Communicating effectively, anticipating errors, managing fatigue, and leading teams under pressure.”
Curriculum - Modules
- Comprehensive Maritime Incident Management: protocols, roles, and chain of command for coordinated response
- Operational Planning and Execution: briefing, routes, weather windows, and go/no-go criteria
- Rapid Risk Assessment: criticality matrix, scene control, and decision-making under pressure
- Operational Communication: VHF/GMDSS, standardized reports, and inter-agency liaison
- Tactical Mobility and Safe Boarding: RHIB maneuvers, approach, mooring, and recovery
- Equipment and Technologies: PPE, signaling, satellite tracking, and field data logging
- Immediate Care of the Affected: primary assessment, hypothermia, trauma, and stabilization for evacuation
- Adverse Environmental Conditions: swell, Visibility, flows, and operational mitigation
Simulation and training: critical scenarios, use of VR/AR, and exercises with performance metrics
Documentation and continuous improvement: lessons learned, indicators (MTTA/MTTR), and SOP updates
- Introduction to CRM: Definition, history, and benefits of Crew Resource Management.
- Effective Communication: Barriers, active listening, clarity, and conciseness in communication.
- Situational Awareness: Perception, understanding, and projection of the current situation.
- Decision-Making: Decision-making models, cognitive biases, and risk analysis.
- Leadership and Teamwork: Leadership styles, team roles, coordination, and cooperation.
- Stress and Fatigue Management: Identifying stressors, coping techniques, and fatigue prevention.
- Assertiveness and Conflict Resolution: Assertive communication techniques, negotiation, and handling disagreements.
- Culture Safety: Promoting a positive safety culture, incident reporting, and continuous learning.
Influence of Culture: Cultural sensitivity, intercultural communication, and adaptation to diverse environments.
CRM Evaluation and Continuous Improvement: Performance metrics, feedback, and action plans.
‘
- Introduction to CRM: Origins, evolution, and benefits in aviation.
- Human Factors in the Cockpit: Cognitive, social, and emotional factors.
- Effective Communication: Assertiveness, active listening, and feedback.
- Situational Leadership: Leadership styles and decision-making.
- Situational Awareness: Perception, understanding, and projection of the environment.
- Stress and Fatigue Management: Identification, prevention, and mitigation.
- Teamwork: Roles, responsibilities, and coordination.
- Conflict Resolution: Mediation strategies and techniques.
- Decision-Making Under Pressure: Models decision-making and cognitive biases.
- Safety Culture: Promotion, error reporting, and continuous improvement.
‘
- Introduction to Leadership: Definitions, Styles, and Historical Evolution
- Situational Leadership: Adapting Leadership to Team Needs
- Effective Communication: Active Listening, Constructive Feedback, and Nonverbal Communication
- Emotional Intelligence: Self-Awareness, Self-Management, Social Awareness, and Relationship Management
- Team Motivation: Theories of Motivation and Strategies for Engagement
- Conflict Management: Identifying, Analyzing, and Resolving Conflicts within the Team
- Team Decision-Making: Methods for Decision-Making and Consensus Building
- Effective Delegation: Principles of Delegation, Assigning Responsibilities, and Follow-up
- Developing Synergies: Fostering of collaboration, creativity, and innovation.
- Team performance evaluation: Metrics, indicators, and feedback for continuous improvement.
‘
- Introduction to Cabin Resource Management (CRM): Evolution and principles.
- Effective Communication: Active listening, assertiveness, and clear language.
- Situational Awareness: Perceiving, understanding, and projecting the situation.
- Decision-Making: Models, cognitive biases, and risk management.
- Leadership and Teamwork: Roles, responsibilities, and group dynamics.
- Workload Management: Prioritization, delegation, and planning.
- Stress and Fatigue Management: Identification, mitigation, and coping strategies.
- Authority and Assertiveness: Balance in hierarchy and expressing opinions.
- Conflict Resolution: Negotiation and Mediation Techniques.
- Evaluation and Continuous Improvement of CRM in the Cabin.
‘
- System Architecture and Components: Structural design, materials, and subsystems (mechanical, electrical, electronic, and fluid) with selection and assembly criteria for marine environments
- Fundamentals and Principles of Operation: Physical and engineering foundations (thermodynamics, fluid mechanics, electricity, control, and materials) that explain performance and operating limits
- Safety and Environmental (SHE): Risk analysis, PPE, LOTO, hazardous atmospheres, spill and waste management, and emergency response plans
- Applicable Regulations and Standards: IMO/ISO/IEC requirements and local regulations;
- Conformance criteria, certification, and best practices for operation and maintenance
- Inspection, testing, and diagnostics: Visual/dimensional inspection, functional testing, data analysis, and predictive techniques (vibration, thermography, fluid analysis) to identify root causes
- Preventive and predictive maintenance: Hourly/cycle/seasonal plans, lubrication, adjustments, calibrations, consumable replacement, post-service verification, and operational reliability
- Instrumentation, tools, and metrology: Measuring and testing equipment, diagnostic software, calibration and traceability; selection criteria, safe use, and storage
- Onboard integration and interfaces: Mechanical, electrical, fluid, and data compatibility; Sealing and watertightness, EMC/EMI, corrosion protection, and interoperability testing.
Quality, acceptance testing, and commissioning: process and materials control, FAT/SAT, bench and sea trials, go/no-go criteria, and evidence documentation.
Technical documentation and integrated practice: logs, checklists, reports, and a complete case study (safety ā diagnosis ā intervention ā verification ā report) applicable to any system.
Plan de estudio - MĆ³dulos
- Comprehensive Maritime Incident Management: protocols, roles, and chain of command for coordinated response
- Operational Planning and Execution: briefing, routes, weather windows, and go/no-go criteria
- Rapid Risk Assessment: criticality matrix, scene control, and decision-making under pressure
- Operational Communication: VHF/GMDSS, standardized reports, and inter-agency liaison
- Tactical Mobility and Safe Boarding: RHIB maneuvers, approach, mooring, and recovery
- Equipment and Technologies: PPE, signaling, satellite tracking, and field data logging
- Immediate Care of the Affected: primary assessment, hypothermia, trauma, and stabilization for evacuation
- Adverse Environmental Conditions: swell, Visibility, flows, and operational mitigation
Simulation and training: critical scenarios, use of VR/AR, and exercises with performance metrics
Documentation and continuous improvement: lessons learned, indicators (MTTA/MTTR), and SOP updates
- Introduction to CRM: Definition, history, and benefits of Crew Resource Management.
- Effective Communication: Barriers, active listening, clarity, and conciseness in communication.
- Situational Awareness: Perception, understanding, and projection of the current situation.
- Decision-Making: Decision-making models, cognitive biases, and risk analysis.
- Leadership and Teamwork: Leadership styles, team roles, coordination, and cooperation.
- Stress and Fatigue Management: Identifying stressors, coping techniques, and fatigue prevention.
- Assertiveness and Conflict Resolution: Assertive communication techniques, negotiation, and handling disagreements.
- Culture Safety: Promoting a positive safety culture, incident reporting, and continuous learning.
Influence of Culture: Cultural sensitivity, intercultural communication, and adaptation to diverse environments.
CRM Evaluation and Continuous Improvement: Performance metrics, feedback, and action plans.
‘
- Introduction to CRM: Origins, evolution, and benefits in aviation.
- Human Factors in the Cockpit: Cognitive, social, and emotional factors.
- Effective Communication: Assertiveness, active listening, and feedback.
- Situational Leadership: Leadership styles and decision-making.
- Situational Awareness: Perception, understanding, and projection of the environment.
- Stress and Fatigue Management: Identification, prevention, and mitigation.
- Teamwork: Roles, responsibilities, and coordination.
- Conflict Resolution: Mediation strategies and techniques.
- Decision-Making Under Pressure: Models decision-making and cognitive biases.
- Safety Culture: Promotion, error reporting, and continuous improvement.
‘
- Introduction to Leadership: Definitions, Styles, and Historical Evolution
- Situational Leadership: Adapting Leadership to Team Needs
- Effective Communication: Active Listening, Constructive Feedback, and Nonverbal Communication
- Emotional Intelligence: Self-Awareness, Self-Management, Social Awareness, and Relationship Management
- Team Motivation: Theories of Motivation and Strategies for Engagement
- Conflict Management: Identifying, Analyzing, and Resolving Conflicts within the Team
- Team Decision-Making: Methods for Decision-Making and Consensus Building
- Effective Delegation: Principles of Delegation, Assigning Responsibilities, and Follow-up
- Developing Synergies: Fostering of collaboration, creativity, and innovation.
- Team performance evaluation: Metrics, indicators, and feedback for continuous improvement.
‘
- Introduction to Cabin Resource Management (CRM): Evolution and principles.
- Effective Communication: Active listening, assertiveness, and clear language.
- Situational Awareness: Perceiving, understanding, and projecting the situation.
- Decision-Making: Models, cognitive biases, and risk management.
- Leadership and Teamwork: Roles, responsibilities, and group dynamics.
- Workload Management: Prioritization, delegation, and planning.
- Stress and Fatigue Management: Identification, mitigation, and coping strategies.
- Authority and Assertiveness: Balance in hierarchy and expressing opinions.
- Conflict Resolution: Negotiation and Mediation Techniques.
- Evaluation and Continuous Improvement of CRM in the Cabin.
‘
- System Architecture and Components: Structural design, materials, and subsystems (mechanical, electrical, electronic, and fluid) with selection and assembly criteria for marine environments
- Fundamentals and Principles of Operation: Physical and engineering foundations (thermodynamics, fluid mechanics, electricity, control, and materials) that explain performance and operating limits
- Safety and Environmental (SHE): Risk analysis, PPE, LOTO, hazardous atmospheres, spill and waste management, and emergency response plans
- Applicable Regulations and Standards: IMO/ISO/IEC requirements and local regulations;
- Conformance criteria, certification, and best practices for operation and maintenance
- Inspection, testing, and diagnostics: Visual/dimensional inspection, functional testing, data analysis, and predictive techniques (vibration, thermography, fluid analysis) to identify root causes
- Preventive and predictive maintenance: Hourly/cycle/seasonal plans, lubrication, adjustments, calibrations, consumable replacement, post-service verification, and operational reliability
- Instrumentation, tools, and metrology: Measuring and testing equipment, diagnostic software, calibration and traceability; selection criteria, safe use, and storage
- Onboard integration and interfaces: Mechanical, electrical, fluid, and data compatibility; Sealing and watertightness, EMC/EMI, corrosion protection, and interoperability testing.
Quality, acceptance testing, and commissioning: process and materials control, FAT/SAT, bench and sea trials, go/no-go criteria, and evidence documentation.
Technical documentation and integrated practice: logs, checklists, reports, and a complete case study (safety ā diagnosis ā intervention ā verification ā report) applicable to any system.
- Introduction to HR Management for Crew: Importance and Scope.
- Recruitment and Selection: Job Profiles, Interviews, and Assessment.
- Maritime Labor Legislation: International Conventions and Local Regulations.
- Hiring and Contract Management: Types of Contracts, Clauses, and Renewals.
- Training and Development: Needs Assessment, Training Programs, and Evaluation.
- Performance Evaluation: Key Performance Indicators (KPIs) and Feedback.
- Conflict Management: Problem Solving, Mediation, and Effective Communication.
- Role and Responsibility Planning: Organizational Charts, Job Descriptions, and Delegation.
- Communication and Coordination: Communication channels, meetings, and teamwork.
Workplace well-being and safety: Ergonomics, risk prevention, and occupational health.
‘
- Introduction to Crew Management: Definition, Scope, and Importance
- Maritime Labor Law and Regulations: International Conventions (MLC), National Regulations
- Selection and Recruitment: Profiles, Credential Verification, Interviews
- Crew Planning: Rotations, Leaves, Reliefs, Resource Optimization
- Training and Skills Management: STCW, Specific Courses, Continuous Updating
- Performance Evaluation and Feedback: Evaluation Systems, Improvement Plans
- Communication and Leadership: Leadership Styles, Effective Communication, Conflict Resolution
- Wellbeing and Health on Board: Physical and Psychological Aspects, Wellbeing Programs
- Diversity Management and Inclusion: Cultural sensitivity, equal opportunities
Talent retention and professional development: Career plans, growth opportunities
‘
- Introduction to Cockpit Resource Management (CRM): Definition and evolution.
- Effective Communication: Active listening, clarity, conciseness, and assertiveness.
- Leadership and Authority: Leadership styles, delegation, and conflict management.
- Decision-making: Decision-making models, cognitive biases, and risk management.
- Situational Awareness: Perception, understanding, and projection of the environment.
- Workload Management: Prioritization, planning, and control.
- Fatigue and Stress: Identification, prevention, and mitigation.
- Safety Culture: Fostering a trusting environment and open reporting.
- Teamwork: Roles and responsibilities, coordination, and mutual support.
- Error Management: Identification, correction, and post-incident analysis.
‘
- Fundamentals of Team Management: roles, dynamics, and communication.
- Situational Leadership: adapting to different contexts and profiles.
- Techniques for Motivating and Recognizing Staff on Board.
- Performance Management: goal setting, feedback, and evaluation.
- Conflict Resolution: negotiation, mediation, and grievance management.
- Staff Planning: assigning tasks, shifts, and roles.
- Time Management and prioritizing activities in demanding environments.
- Stress Prevention and Promoting Well-being on Board.
- Professional Development: identifying training needs and career plans.
- Legal and regulatory aspects in maritime personnel management.
‘
Career opportunities
- Cabin Coordinator: Team management, resource optimization, and efficiency improvement in flight operations.
- Flight Supervisor: Leadership and supervision of the crew during flight, ensuring safety and compliance with procedures.
- Crew Resource Management (CRM) Specialist: Development and implementation of CRM training programs, fostering communication and teamwork.
- Crew Scheduler: Optimization of flight and crew rest schedules, complying with regulations and maximizing productivity.
- Flight Operations Manager: Coordination between the crew, ground staff, and other departments to ensure on-time performance and flight safety.
- Aircraft Safety Consultant: Risk analysis and development of protocols to prevent incidents and improve operational safety. Air operations.
- Crew Instructor: Training and evaluation of new crew members, ensuring compliance with quality and safety standards.
- Air Operations Auditor: Evaluating compliance with procedures and regulations in air operations, identifying areas for improvement, and recommending corrective actions.
“`
Admission requirements
Academic/professional profile:
Degree/Bachelor's degree in Nautical Science/Maritime Transport, Naval/Marine Engineering, or a related field; or proven professional experience in bridge/operations.
Language proficiency:
Recommended functional maritime English (SMCP) for simulations and technical materials.
5. Induction
Updated resume, copy of degree or seaman's book, ID card/passport, letter of motivation.
Technical requirements (for online):
Equipment with camera/microphone, stable connection, ā„ 24ā monitor recommended for ECDIS/Radar-ARPA.
Admission process and dates
1. Online
application
(form + documents).
2. Academic review and interview
(profile/objectives/schedule compatibility).
3. Admission decision
(+ scholarship proposal if applicable).
4. Reservation of place
(deposit) and registration.
5. Induction
(access to campus, calendars, simulator guides).
Scholarships and grants
- Optimize Efficiency: Learn proven strategies for effective role assignment and task management.
- Strengthen Communication: Master assertive communication and conflict resolution techniques for a cohesive team.
- Effective Leadership: Develop situational leadership skills to motivate and guide your crew to success.
- Safety and Productivity: Implement practices that foster a safe, productive, and collaborative work environment.
- Practical Simulations: Apply what you’ve learned in realistic simulations to solidify your knowledge and skills.
Testimonials
As crew coordinator on the recent Arctic expedition, I implemented a rotating role system that maximized efficiency and team morale. This allowed each member to contribute their specific skills at key moments, resulting in data collection 20% faster than planned and zero safety incidents.
During the Nautical Management and Administration course, I applied the knowledge acquired to optimize the operations of my nautical charter company, achieving a 20% increase in profitability in a single quarter through the implementation of a new reservation system and the renegotiation of contracts with suppliers.
I implemented a rotating role system that increased crew satisfaction by 15% and reduced communication errors by 10%, resulting in a more efficient operation and a more positive work environment.
As crew coordinator on the recent expedition to Copahue volcano, I implemented a rotating role system that maximized efficiency and team morale. This allowed us to complete the geothermal study a week ahead of schedule and without incident, despite challenging weather conditions.
Frequently asked questions
Effective communication is essential for the coordination, safety, efficiency, and mission success of the crew, enabling problem-solving, informed decision-making, and a positive work environment.
Yes. The itinerary includes ECDIS/Radar-ARPA/BRM with harbor, ocean, fog, storm, and SAR scenarios.
Online with live sessions; hybrid option for simulator/practical placements through agreements.
It is fundamental to the safety, efficiency and success of the mission, as it allows for the coordination of actions, the resolution of problems and the making of informed decisions in real time.
Recommended functional SMCP. We offer support materials for standard phraseology.
Yes, with a relevant degree or experience in maritime/port operations. The admissions interview will confirm suitability.
Optional (3ā6 months) through Companies & Collaborations and the Alumni Network.
Simulator practice (rubrics), defeat plans, SOPs, checklists, micro-tests and applied TFM.
A degree from Navalis Magna University + operational portfolio (tracks, SOPs, reports and KPIs) useful for audits and employment.
- Fundamentals of Team Management: roles, dynamics, and communication.
- Situational Leadership: adapting to different contexts and profiles.
- Techniques for Motivating and Recognizing Staff on Board.
- Performance Management: goal setting, feedback, and evaluation.
- Conflict Resolution: negotiation, mediation, and grievance management.
- Staff Planning: assigning tasks, shifts, and roles.
- Time Management and prioritizing activities in demanding environments.
- Stress Prevention and Promoting Well-being on Board.
- Professional Development: identifying training needs and career plans.
- Legal and regulatory aspects in maritime personnel management.
‘
Request information
- Complete the Application Form
- Attach your CV/Qualifications (if you have them to hand).
- Indicate your preferred cohort (January/May/September) and whether you want the hybrid option with simulator sessions.
Teachers
Eng. TomƔs Riera
Full Professor
Eng. TomƔs Riera
Full Professor
Naval engineer specializing in the selection, integration, and optimization of propulsion systems for yachts, high-speed craft, and service vessels.
Eng. SofĆa Marquina
Full Professor
Eng. SofĆa Marquina
Full Professor
Materials engineer specializing in marine composites and corrosion protection systems for ships, yachts, and port structures.
Eng. Javier BaƱuls
Full Professor
Eng. Javier BaƱuls
Full Professor
Naval electrical engineer with over fifteen years of experience in the design, integration, and operation of power and automation systems.
Dr. Nuria Llobregat
Full Professor
Dr. Nuria Llobregat
Full Professor
Specialist in meteorological and operational decision-making for coastal and offshore navigation, integrating wind, wave, and current models.
Dr. Pau Ferrer
Full Professor
Dr. Pau Ferrer
Full Professor
Naval engineer with a PhD in applied hydrodynamics and over a decade of experience designing high-performance hulls and marine structures.
Cap. Javier Abaroa (MCA)
Full Professor
Cap. Javier Abaroa (MCA)
Full Professor
MCA-certified captain with command of ocean-going vessels, specializing in advanced maneuvering, navigation management, and bridge safety.